Overview
Job Title: Complex Care Coordinator
Location: Brighouse, West Yorkshire
Salary: Up to £25K (+ On Call Payments and Bonus)
Contract: Full-Time, Permanent
Are you looking for a rewarding job where you can make a difference to people’s lives? Being a Complex Care Coordinator involves scheduling and coordinating care visits to ensure our clients receive high-quality care when they need it.
A little about us
Routes is an incredible team of people from all walks of life, working together with one common goal: we all care about making a difference. For the last 15 years, we’ve delivered high standards of care that puts people’s wants and needs at the heart of it, letting people live the way they choose in the comfort of their home.
If this sounds like a team you’d like to be part of, we’re already on to a winner. Routes provides tools to help you flourish in your career so you can focus on delivering good care to your community.
The following outlines what this means in practice:
* Centralised support teams to help keep things running smoothly in the background: HR, Payroll, Quality, Marketing, and more.
* In-house recruitment to ensure you have the staff you need; we recruit our own people and have zero agency use.
* Routes Academy, with training and opportunities for career progression for both you and our healthcare workers.
* Digital Care Plans rolled out to improve efficiency, with an IT team available for support.
* Wellbeing and financial support through our Employee Assistance Program (EAP).
* 25 days holiday, additional bank holidays, and an extra day off for your birthday.
* Pension Scheme and a competitive salary with an attractive bonus package based on service performance.
* A fun, friendly and supportive workplace with many great personalities.
So what do you think? If you’re interested in joining Routes as a Complex Care Coordinator in Fazakerley for our Merseyside Hub, here’s what we’re looking for from you:
* Someone passionate about putting people first
* Organisational & time management skills
* An understanding of CQC regulations
* Superb communication skills, with the ability to coordinate a team of healthcare workers
* An NVQ in Health and Social Care would be a big bonus
* Be willing to participate in on-call duties
Your typical day to day will include:
* Co-ordinating the delivery of care using our care scheduling system
* Adapting to changes in schedules, including staff availability and new clients
* Ensuring that healthcare workers attend staff meetings, supervisions, and training within CQC-required timescales
* Working with your Service Manager and Complex Case Managers to deliver a high-quality care service
* Maintaining regular client contact and ensuring person-centred care is delivered
* Recording all concerns, complaints, and compliments
* Managing on-call duties on a rotating basis
This could be the start of an incredible journey together, changing lives for people in our community. We look forward to hearing from you!
#J-18808-Ljbffr