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Service Delivery
* Ekco UK - Milton Keynes
Build Engineer
Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe
About Ekco
Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe
We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our customers' existing technology investments.
In a few words, we take businesses to the cloud and back
We have over 950 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux & Ireland.
Accountability
As a IT Build Engineer, you will hold a key role within our Builds Team and report to our Builds Team Leader. You are responsible for delivering, right first time, Laptop/PC and Mobile build experience for our client's staff, delivering a great first impression of their IT team (Ekco) whilst ensuring they are setup and ready to work, making their lives easier.
Objective of the Technical Delivery Team
To keep our existing clients and to get new clients. We do this through delivering outstanding service to our clients which means they want to keep using us to support their IT and they also tell other people about how amazing we are. We achieve this through caring, by owning the issues and taking responsibility for resolution. We are good at what we do, we are engaged, we care, and we go above and beyond to serve our clients.
The role
The role, by its very nature is one that requires a desire for success with operational excellence; when our clients employ new staff, they will be relying on you and the team around you to deliver an outstanding onboarding experience.
Your specific task will be ensuring that their PC/Laptop and Mobile Phone has been built specifically for them using an agreed process and standard. Some of these processes will be automated using Microsoft Deployment Toolkit (MDT) or Intune, some will be part automated, some will be manual to a pre-defined process.
You will be detailed, and process orientated. It is critical that the builds are correct, are tested, and are out on time. This will be your responsibility.
Your office base will be Central Milton Keynes (this is our headquarters, with its own Gym, Pool table and Café – all of which is free, apart from the Café).
Responsibilities
The responsibilities in this role are simple. It is all about helping and serving our clients and ensuring that when they employ staff (and release staff) that we deliver a fast, efficient and friendly experience on their behalf.
* To deliver an outstanding customer service experience to our clients
* To build PC's, Laptops and Mobile Phones for new starters, ensuring they are only shipped when they are 100% correct
* Ensuring that any issues are escalated to the appropriate internal teams for efficient resolution
* Identifying issues with automated processes and reporting them to our DevOps function for rectification
* Identifying manual processes that can be automated; we look to drive automation to deliver a faster and consistent build experience
* Taking ownership of every build process that is assigned to you managing them through to resolution (and seeking support from other teams where appropriate)
* To engage with our internal training and development programme (this covers both technical, soft skills; time will be provided within your working week to facilitate this)
Technical Skills
* Desktop Support / Build experience
* A genuine interest in technology
* Knowledge of Active Directory / Azure Active Directory
* Microsoft Intune (desirable)
* Microsoft Deployment Toolkit (MDT) (desirable)
* Microsoft Azure (desirable)
Personal Qualities
* Friendly and polite
* Confident
* Task and detail oriented
* A fast learner with a demonstrated desire for continuous learning and improvement.
Benefits/Perks
* Time off - 25 days leave + public holidays
* x1 day Birthday leave per year
* Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice
* Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice
* EkcOlympics - a global activity for fun
* Learning & development - Unlimited access to Pluralsight learning platform
* A lot of responsibilities & opportunities to grow (also internationally)
Why Ekco
* Microsoft's 2023 Rising Star Security Partner of the year
* VMware & Veeam top partner status
* Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards
* Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging
* We recognise the value of internal mobility and encourage opportunities for internal development & progression
* Flexible working with a family friendly focus are at the core of our company values
Department Service Delivery Locations Ekco UK - Milton Keynes
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Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe
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