Role Overview
We are looking for someone with a logical and passionate mindset to join our growing and exciting business.
In this role, you will act as an escalation point for the Service Desk on Infrastructure-related incidents and perform day-to-day administration of all Infrastructure-related systems.
What you’ll be doing
* Day-to-day server administration tasks
* Responding to critical incidents and standard service requests
* Completing technical project work on systems such as server and storage hardware, Active Directory, VMWare vSphere, Windows Server, Veeam, Microsoft Azure, GCP, and Microsoft 365
* Establishing and maintaining effective relationships with business users and IT teams
* Performing routine maintenance tasks on IT systems such as applying patches and configuration changes
* Undertaking day-to-day Windows Server, Active Directory, and VMWare vSphere administration tasks
* Carrying out cloud-based admin tasks and troubleshooting in GCP, Microsoft 365, and Microsoft Azure
* Taking technical responsibility for small projects as allocated by line manager
* Assisting with technical tasks on larger projects that involve changes to the IT Infrastructure
* Updating technical documentation to enable the IT Service Desk to resolve a higher percentage of incidents without escalation
What We’re looking for
* Self-motivated with a good understanding of complex technical environments and technologies
* Ability to effectively problem-solve and drive incidents to resolution
* Excellent written and verbal communication skills
* Proactive attitude, seeking ways to improve systems to increase performance and reduce support incidents
* Ability to share ideas and highlight areas for improvement
Skills
* In-depth knowledge of Active Directory, including Group Policy
* Experience administering a Windows Server estate (2012 R2+)
* Experience supporting Microsoft 365
* Experience supporting VMWare vSphere (7.0+)
* Good understanding of networking concepts including DNS and DHCP
* Experience supporting server and storage hardware, preferably HPE
* Strong analytical skills for quick and accurate problem response
* Experience working in an ITIL environment, understanding end-to-end processes
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