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About
About the role
We’re looking for a friendly, motivated and technically capable IT Support Technician to join our growing IT team. This is a great opportunity for someone with helpdesk or support experience who’s eager to get involved in systems administration, server management and cloud technologies.
You’ll be providing day-to-day technical support to our staff across 40+ care homes and central offices, helping resolve issues quickly and professionally. Alongside this, you’ll have opportunities to assist with server tasks, Active Directory, Office 365 administration and other infrastructure projects as part of your development.
This is a permanent role, ideal for someone who wants to build a long-term IT career in a busy but supportive environment.
Reports to: IT Manager
Key duties and responsibilities
End-User Support
Act as the first point of contact for IT issues via our helpdesk system.
Troubleshoot problems with Windows desktops, printers, network access, email and mobile devices.
Resolve or escalate issues in a timely manner to ensure minimal disruption.
Provide excellent customer service and keep users updated on progress.
Device Setup and Maintenance
Set up new laptops, desktops and mobile phones for staff.
Install software, apply updates, and configure devices according to company standards.
Maintain and update hardware asset records.
Office 365 and Active Directory Support
Assist with user account creation and password resets in Active Directory and Office 365.
Help manage shared mailboxes, distribution groups and file permissions.
Support basic administration in Microsoft Teams, OneDrive and SharePoint.
Exposure to Systems Administration Tasks (with training and supervision)
Support backup checks, patch management and server monitoring tasks.
Assist with setting up and maintaining virtual machines (Hyper-V).
Help apply updates and policies across devices and users.
Learn PowerShell scripting to automate repetitive tasks.
Site Visits and Remote Support
Provide on-site support at our care homes when issues can’t be resolved remotely.
Help with physical setup of IT equipment (e.g. printers, routers, cabling) as required.
Skills and attributes
1+ year experience in an IT support/helpdesk role (or relevant IT qualification)
Solid knowledge of Windows 10/11 and Microsoft Office
Familiarity with Active Directory and basic Office 365 admin tasks
Strong troubleshooting and customer service skills
Full UK work authorisation
Willingness to travel to sites occasionally
Desirable
Experience with Microsoft 365 admin centre, Teams, SharePoint or OneDrive
Exposure to Hyper-V, Group Policy or file server environments
Some scripting experience (PowerShell or Batch)
Driving licence (or plans to obtain one soon)
What will you gain?
Get hands-on with enterprise technologies in a supportive team
Learn from senior IT professionals and gain experience in infrastructure
Opportunity to grow into a Systems Administrator role
Competitive salary with progression potential
Be part of meaningful work that supports our care services across the UK
Nice-to-have skills
* Active Directory
* Windows
* OneDrive
* Powershell
* Hyper-V
* Troubleshooting
* Customer Service
* Lowestoft, England
Work experience
* Systems Administrator
Languages
* English
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Technology, Information and Internet
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