Transfers Officer - Remediation
9 month FTC
Basingstoke
Hybrid
£Competitive + excellent benefits + career progression
Are you highly organised, detail-focused, and looking to grow your career in financial services operations? Do you enjoy problem-solving, working with data, and ensuring processes run smoothly?
We’re looking for a Transfers Officer to join FNZ’s Investment Operations team in Basingstoke. In this role, you’ll manage the remediation end-to-end process of assets transferring on and off the FNZ platform, ensuring accuracy, compliance, and outstanding client service.
What you’ll be doing:
You’ll play a key role in resolving asset transfer issues within the team liaising with fund managers, brokers, and internal teams to deliver a seamless transfer experience.
Your responsibilities will include:
· Review transfer processes via electronic and paper methods
· Investigate the process where the transfer process has failed
· Transferring platform holdings in and out of FNZ custody on a daily basis
· Investigating transfer requests and resolving client queries
· Liaising with counterparties to agree trade and settlement instructions
· Supporting inbound calls from corporate clients and plan managers
· Reporting team MI and supporting continuous process improvement
What we’re looking for:
You’ll be proactive, accurate, and motivated to deliver a great service for our clients. Experience in financial services is beneficial but not essential – full training will be provided.
Key skills and attributes:
· Strong customer service background (retail, contact centre, or similar)
· Proficient in Excel and data analysis
· Excellent communication and interpersonal skills
· Able to work accurately and meet deadlines
· Strong attention to detail and problem-solving ability
· Knowledge of financial services and FCA regulations (desirable)
Why join FNZ?
At FNZ, you’ll gain unique exposure to investment operations in a fast-paced, high-growth FinTech.
We offer:
· Competitive salary
· Private health and life insurance, plus additional benefits
· Fully funded training and development opportunities
· Paid parental and volunteer leave
· Cycle-to-work scheme and wellbeing benefits
· Hybrid and flexible working options
· Career progression based on impact, not tenure
· Opportunities for global mobility across FNZ offices worldwide
· A collaborative, supportive, and motivating work environment
Ready to take the next step in your financial services career?
Apply now to become a Transfers Officer at FNZ.
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