Job Title: Customer Support Executive
Location: Newport
Work Pattern - Hybrid (Mon and Tues in office)
Type: Permanent, full-time
Salary: £28, base - plus additional earning potential
About the Role:
We are looking to hire a new Customer Support Executive to play a key role in driving new member growth at our client.
You will be assisting customers with their annual subscription renewals and delivering a "best in class" customer experience to our customers, delivering the happiness we promise. You'll receive full support to succeed, including comprehensive product training, sales coaching, and ongoing mentoring.
You'll get the support you need to be successful, with product knowledge, training, support skills and on-going mentoring.
Key Responsibilities:
1. Engage and Renew - renew customer subscriptions and plans
2. Work with customers to understand problems and solve issues
3. Maximize every interaction: Ensure each member interaction delivers value, encourages app usage, and supports long-term retention.
4. Champion the member experience: Work closely with your team and manager to foster a culture where the member experience is central to everything we do.
5. Share insights and feedback: Collaborate with internal teams by sharing customer feedback, recurring issues, and product suggestions to help improve the overall experience.
6. Represent the business: Support event preparation and attend trade shows in Ireland and abroad, helping to grow the brand and educate both current and potential members on our app and roadmap.
About You: Skills & Attributes:
7. A background in customer service or support in a fast paced environment - something like a bank, or energy company.
8. Strong communication skills and attention to detail - particularly when listening
Job Title: Customer Support Executive
Location: Newport
Work Pattern - Hybrid (Mon and Tues in office)
Type: Permanent, full-time
Salary: £28, base - plus additional earning potential
Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy.
To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.