Care Navigator/Administration/Prescriptions Clerk
REPORTS TO: Office Manager
Provide general assistance to the Practice team and project a positive and friendly image to patients and visitors, either in person or via the telephone.
Job Responsibilities:
1. Administration
* Thorough knowledge of all Practice procedures and adherence to written protocols.
* Handling medical records, faxing, photocopying, scanning, and emailing as requested.
* Read code information identified through patient contact (e.g., 'Carer').
* Dealing with patients, including receiving consultations and handing out completed repeat prescriptions, checking names and addresses.
* Providing care navigation both in person and over the phone, including enquiring about needs and signposting.
* Sharing detailed information about complaints or issues with the Office Manager and Practice Business Manager.
* Checking the pink box during contacts and offering services such as shingles, flu, BP appointments.
* Processing appointment requests and booking in domiciliary bloods.
* Updating patient information (address, phone, email).
* Processing repeat prescriptions and registrations according to practice guidelines.
* Creating blood and urine sample forms.
* Managing choose and book referrals and liaising with patients.
1. Telephone
* Knowledge of the telephone system and answering calls promptly.
* Chasing results from labs.
2. Other Tasks
* Ensuring building security and knowledge of doors, windows, and alarms.
* Maintaining notice boards and patient leaflets.
* Supporting patients in using the health promotion room.
Confidentiality:
Respect patient privacy and confidentiality at all times, handling sensitive information appropriately and only sharing with authorized persons.
Health & Safety:
Promote and maintain health, safety, and security in the workplace, following Practice policies and procedures.
Equality and Diversity:
Support the rights of patients, carers, and colleagues, respecting their dignity, privacy, and individual circumstances.
Personal/Professional Development:
Participate in training and performance reviews, taking responsibility for personal growth.
Quality:
Maintain high standards of quality and safety, report issues, and contribute to team improvements.
Communication:
Communicate effectively within the team and with patients, recognizing the need for alternative communication methods when necessary.
Contribution to Service Implementation:
Apply practice policies and participate in audits to improve service delivery.
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