Advancing People Multilingual - Recruitment Specialists are now recruiting for a German Speaking Customer Service Team Leader for their client based in Bedford, Bedfordshire.
As a German Speaking Customer Service Team Leader it will be your responsibility to work with customers, primarily those based in the German speaking region and covering the German speaking markets, providing excellent customer service via phone, live-chat and email ensuring enquiries are dealt with in a prompt and professional manner whilst leading a team of Multilingual speaking Advisors.
Roles & Responsibilities:
Lead, support and develop a team of Customer Service Advisors
Adopt and implement best practice
Effective delivery of high levels of service to new and existing customers
Provide comprehensive guidance, information and resolution to enquiries and requests from Internal and external customers.
Attend company events
Be able to prioritise work in an efficient and effective mannerPerson Specification:
Fluent in German
Managerial or strong Customer Service experience
Strong customer focus and professional approach
Excellent communication skills, both oral and written
Ability to work effectively as part of a team
Good computer skills
Positive attitudeThis is a full time Permanent position offering an annual salary of £34,600 + attractive company benefits.
The Successful candidate will need to be office based 1 day a week, there is flexibility to work remotely/work from home 4 days a week
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Advancing People Multilingual - Recruitment Specialists
Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency