We are currently seeking a highly skilled and motivated Application Support Engineer, to join our dynamic team at PLM Central Ltd. As an Application Support Engineer, you will play a crucial role in ensuring the smooth operation and efficient functioning of our applications by providing technical assistance to our clients and internal stakeholders
Required Qualifications and Skills:
* Experience in the manufacturing industry
* Extensive experience in providing application support and technical support in a fast-paced environment
* Excellent troubleshooting skills and resolving technical issues in a timely manner
* Proficient in IT expertise
* Strong communication skills to interact with clients and team members
* Strong knowledge of application development and support strategies
* Analytical skills to identify and solve problems
* Familiarity with Oracle or SQL or any other relational databases
Optional Qualifications and Skills:
* A bachelor's degree in software engineering, computer science, information systems, computer engineering, or similar
* Experience with CAD, PLM, ERP, ALM technologies is a plus
* Experience with cloud-based technologies and platforms could be beneficial
*Future growth prospect to become a PLM consultant
Responsibilities:
* Provide technical support and troubleshoot application-related issues reported by clients and end-users.
* Collaborate with cross-functional teams to resolve complex problems and ensure timely issue resolution.
* Conduct a thorough analysis of the reported issues and develop appropriate solutions or work arounds.
* Develop and maintain technical documentation, including troubleshooting guides and knowledge base articles.
* Assist in application deployments and configuration management.
* Confidently manage code migration, document configuration changes, and performance monitoring.
* Proactively monitor application performance and identify potential areas for improvement.
* Collaborate with the development team to identify and address recurring issues and provide feedback for product enhancements
* Working independently after initial training
Soft Skills:
* Keen to learn new technology
* Enthusiastic & Motivated
* Innovative and forward-thinking
* Ability to work independently, plan, organised and deliver projects
* Willingness to succeed
* You need to be able to work in a fast-paced environment
* Applicants must hold British citizenship to be considered for this position
* 5* Training
* Opportunity to work with a highly professional and technical team
* Pension
* Paid Holidays
Remuneration: £35k+ per annum or depending on experience
Location: Office based
9am to 5:30pm
Job Type: Full-time
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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