Job Description: E-Commerce Executive
Salary: £25,000 - £30,000 PA
Location: Scunthorpe
Job Types: Full-time, Permanent
Role Overview:
My client are looking for a detail-oriented and proactive E-commerce Executive to support the day-to-day running of our online store and marketplaces. You'll help ensure products are accurately listed, orders run smoothly, and customers have a great online experience. This role suits someone organised, analytical, and comfortable working with digital tools.
Key Responsibilities:
* Process orders, returns, and refunds, including tracking
* Respond to customer queries via email, chat, or platform messaging
* Manage inventory updates and stock availability
* Assist with uploading and maintaining product listings (titles, descriptions, images, pricing)
* Monitor website performance, promotions, and product availability
* Assist with marketplace management (e.g. Amazon, eBay)
* Coordinate with in-house teams on promotions, launches, and campaigns
* Analyse basic sales data
* Ensure content aligns with brand guidelines and SEO best practices
Skills & Experience:
Essential:
* Experience with platforms such as eBay, Amazon
* Strong attention to detail and organisational skills
* Confident using spreadsheets (Excel)
* Good written communication skills
* Comfortable working within e-commerce platforms
Desirable:
* Basic understanding of SEO and product optimisation
* Familiarity with digital marketing or online merchandising
* Experience handling customer service in an online environment
Personal Attributes:
* Highly organised and reliable
* Comfortable multitasking and meeting deadlines
* Problem-solver with a proactive mindset
* Able to work independently and as part of a team
Experience:
* E-commerce: 1 year (required)
* Marketplace Admin: 1 year (required)
This role is well suited to someone wanting to join a growing e-commerce department, offering the opportunity to develop alongside an expanding team and evolving online channels.
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