We are looking for a Supply Interruption Analyst to join Thames Water on a permanent basis.
As a Supply Interruption Analyst, you will be an integral part of the Strategy, Performance, Risk and Assurance Team, who assesses and validates Supply Interruptions (SI3) for incidents impacting multiple properties, and Low Pressure to ensure regulatory compliance, and internal and external reporting requirements are met.
Your work will verify typically 98% of Thames Water’s SI3 performance.
The role holder will be meticulous with all data preparatory activities to ensure accurate information is provided within all multiple property supply interruption verifications.
For the right person, this is a fantastic opportunity to progress your career, test your skills, support colleagues, and apply your knowledge of data to solve practical problems.
Location: Hybrid – Clearwater Court
Hours: Monday – Friday, 36 hours per week, 09:00 – 17:00pm
What you will be doing as a Supply Interruptions Analyst
* Investigate supply interruptions using multiple systems (e.g. Salesforce, GIS, telemetry) to determine root cause, impact, and duration.
* Analyse operational and network data to understand the scale of disruption across affected properties.
* Build and apply hydraulic models to estimate isolation times and customer impact.
* Produce detailed verification packs with supporting evidence for external audit review.
* Document findings clearly, including causes, duration, and extent of each interruption.
* Identify missed opportunities and contribute to continuous improvement and learning.
* Work collaboratively to manage workload backlogs while maintaining data accuracy.
* Liaise with customer compensation teams to support fair and accurate outcomes.
* Provide insights to senior management on trends, risks, and performance improvements.
* Work with Area Managers to address data gaps and improve operational records.
* Offer technical support and guidance to the wider team as needed.
The essential criteria to help you succeed in this role is:
* You will be a self-motivated, logical individual with an analytical “can-do” mindset
* You will have experience in use of machine learning and artificial intelligence in an analytical role.
* Experience and knowledge of working with databases, data analysis, and reporting.
* Ability to learn new tools and techniques quickly.
* You will have a strong analytical background.
* You will be proficient with Microsoft applications, especially Microsoft Excel.
The desirable criteria which would be beneficial for the role are:
* Hydraulics experience.
* Experience working within regulatory reporting.
* Salesforce, power-apps, power-bi, GIS, pi-vision flow telemetry, Data Gate; Data Viewer and WaterCore familiarisation.
What’s in it for you?
* Offering a salary between £48,000 and £55,000 per annum, depending on skills and experience.
* Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
* The performance-related pay plan is directly linked to company performance measures and targets.
* Generous Pension Scheme through AON.
* Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
* Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
* Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.
Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)
Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.