Overview
Join to apply for the Night Receptionist role at Hilton Grand Vacations
RESORT: Thurnham Hall
LOCATION: Thurnham, Lancaster, LA2 0DT
HOURS: 24 per week
SALARY: £12.80 per hour
Responsibilities
* Check in late arrivals and ensure a flawless experience for our guests
* Respond efficiently and professionally to guest queries, complaints, and requests, ensuring their needs are met to the highest standard
* Take full responsibility for the smooth running of the Resort overnight, ensuring guest satisfaction at all times
* Provide world-class customer service throughout the guests' stay, going above and beyond to exceed their expectations
* Perform night audit procedures and handle cash payments and float, strictly adhering to company standards
Skills and Experience
* Excellent communication skills, both verbal and written, to effectively interact with guests and colleagues
* Ability to work independently and as part of a collaborative team, contributing to a positive and inclusive work environment
* Strong organisational and time management skills, with the ability to prioritise tasks and pay exceptional attention to detail
* Proficiency in computer skills, including knowledge of relevant software applications
* Demonstrating enthusiasm, dedication, and a strong focus on customer satisfaction, while delivering exceptional service and maintaining a courteous telephone etiquette
Benefits
* Participation in our resort privilege program, granting you access to exclusive employee discounts across Europe
* Opportunity to earn referral bonuses through our referral program
* Generous holiday entitlement, allowing you to recharge and spend quality time with loved ones
* Access to our Employee Assistance Program (EAP), providing confidential support and guidance
* Free parking, ensuring convenience and ease during your workday
* Utilisation of our modern leisure facilities, promoting a healthy work-life balance
* Uniform provided, ensuring a professional and polished appearance
* Phenomenal training opportunities, enabling continuous personal and professional development
* Perks at Work Membership, granting access to discounts on various products and services
Diversity and Inclusion
At Thurnham Hall, we are committed to fostering diversity and inclusion in the workplace. We warmly welcome applicants from all backgrounds and abilities, and we are dedicated to providing reasonable accommodations and adjustments to individuals with disabilities throughout the recruitment process.
Application
Join our ambitious and collaborative team and contribute to creating unforgettable experiences for our valued guests. Apply now and embark on an exciting journey with us.
Job Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Administrative
* Industries: Hospitality
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