Go back Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
Pathway Co-ordinator
The closing date is 01 July 2025
Applications are invited from suitably qualified and experienced candidates for a full time Band 4 Pathway Co-ordinator. This successful applicant will be part of an admin team providing a proactive, comprehensive administrative service to support patients and the multi-disciplinary clinical team.
The post holder will be able to demonstrate the ability to deal with possible exposure to highly distressing or highly emotional circumstances and will be expected to participate on all relevant training courses appropriate to the role.
The post holder will report directly to the Administration Manager and work closely with the Admin Team Lead and Clinical Team Manager and clinical staff on a day-to-day basis. The Post is full time 37.5 hrs per week over 5 days. The post holder will be expected to cover in different areas to ensure correct level of support to the clinical team.
Main duties of the job
The post holder must be able to provide demonstrable proven experience (in last 12 months) of:
* Secretarial experience working in a team
* Experience in a customer/patient/service user focused environment
* Experience of diary management, arranging clinics and meetings
* Minute taking (including live time minute taking) for a wide variety of clinical and management meetings
* Provide agreed levels of support to the service to maintain cover in the absence of other administrative staff
* Be able to use own initiative and keep to strict deadlines
* Excellent organisational, communication and interpersonal skills, with both internal staff at all levels, referrers/service users coming into contact with the service, and external bodies pivotal to the service
* Experience of managing and maintaining effective office systems
* Excellent knowledge and day to day use of Microsoft Office packages - particularly Outlook, Word and Excel
* Excellent knowledge of patient/data systems. Ability to collate and analyse complex data (including reports from RiO), creating accurate statistical reports, and presentations
* Ability to be self-directed, motivated and contribute positively to the service
* Use own initiative, work under pressure, and keep to strict deadlines
You should currently hold the required level of qualifications, as outlined in the Essential Criteria of the job description otherwise you will not be shortlisted
About us
We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.
Job responsibilities
Please find attached job description for full details.
Advertising date : 17th June 2025
Closing date : 1st July 2025
We welcome your application.
This vacancy may close earlier than the stated date above.
Person Specification
Education and qualifications
* OCR/RSA Level 3 qualification or equivalent in Word/Text Processing NVQ Level 3 Business Administration
* General level of education to O-Level/ GCSE or equivalent
* Level 3 in Customer Care (or equivalent)
Knowledge and Experience
* Word/text processing skills, OCR/RSA Level 3 qualification (or the equivalent) plus relevant experience
* Audio Typing qualification or demonstrable equivalent experience
* Working knowledge of Microsoft applications, including e-mail communication
* Ability to maintain and update Patient Information Systems e.g. RiO
* Knowledge and understanding of relevant clinical terminology (gained through relevant qualification and/or experience)
* Good working knowledge of office procedures
* Knowledge of NHS procedures and Policies
* Experience of data collection and analysis
* Good organisational and planning skills
* Knowledge and understanding of relevant clinical terminology (gained through relevant qualification and/or experience)
* Working knowledge of CPA, Mental Health Act and Safeguarding documentation and procedures
* Experience using stock ordering systems and petty cash systems
Skills and Competencies
* Excellent communication and interpersonal skills, both verbal and written
* Shorthand Skills
Role/Team Specific Requirements
* Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence
* Discrete in handling confidential and sensitive information Personal Characteristics
* Proven expereince of supporting a team
Personal Characteristics
* Able to work under pressure, to motivate staff, plan workload and meet deadlines
Additional Requirements
* Able to meet the mobility requirements of the post
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust
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