Servaada is Wipro UK entity, authorised by the Financial Conduct Authority (FCA), the UK financial services regulator, to undertake regulated activities on behalf of its clients, as an outsourced service provider.
About the Role
Servaada, a Wipro company is looking for a Senior Transition Manager with a strong operational background and delivery focus.
The Senior Transition Manager is responsible for leading and managing multi‑disciplinary teams to deliver a high‑quality Customer Services operation, covering both front‑office contact centre activities and back‑office processing, including the accurate handling of monies in and out and the delivery of general customer servicing. This role involves building, developing, and sustaining an effective leadership team that embeds a strong customer‑centric culture and ensures service excellence throughout the transition phase and into steady‑state operations. The Senior Transition Manager is also accountable for delivering services in a cost‑efficient manner, ensuring effective workforce planning and the optimal use of available resources while maintaining agreed service quality and performance standards. In addition, the role operates fully within the organisation’s compliance and governance frameworks, demonstrating robust risk management, strong control awareness, and accountable leadership across all areas of responsibility.
Key Responsibilities
* Strong operational leadership evidencing delivery through others, including in a contact centre operation.
* Proven experience in building strong working relationships.
* Good stakeholder management skills and experience of cross team working.
* Role model behaviours in line with the corporate personal and leadership imperatives.
* Proven planning ability in relation to service, resource and budgets.
* Ability to negotiate, problem solve and influence to achieve results.
As a Senior Transition Manager, you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve.
The is a 12-month fixed-term role, and excellent opportunity to gain significant experience and make a meaningful impact within a dynamic team.
Qualifications
* Strong Operational delivery experience and proven experience of strategy delivery.
* Proven success in budget management.
* Evidence of building and managing effective stakeholder and peer relationships.
* Proven success in Leadership and service management through delivery of strategic objectives.
* Evidence of embedding a strong performance culture, that supports the business behavioural imperatives.
* Evidence of building a positive working environment where staff feel part of and a key contributor to company growth and success.
* Detailed understanding of the UK/European Life and Pensions Industry.
* Detailed knowledge of the FCA and other relevant regulation and legislation.
* Thorough knowledge and understanding of Treating Customers Fairly (TCF) principles and conduct risk.
* Detailed understanding of the risks faced by the function and controls in place to manage and mitigate.
* Strategic and operational understanding of services under management.
* Ideally educated to degree level or equivalent
* Obtained or studying towards Management level qualification
Personal Attributes
* Highly organised with the ability to manage multiple tasks and deadlines effectively.
* Strong attention to detail, ensuring accuracy in all client documentation and communications.
* Proactive and self‑motivated, able to anticipate needs and take initiative without constant direction.
* Resilient and adaptable, able to remain calm and composed when handling competing priorities.
* Team-oriented, contributing positively to collaborative working environments.
* Problem-solving attitude, able to identify issues quickly and offer practical solutions.
Application of Individual Conduct Rules
Standard of conduct is reasonable under all circumstances relating to:
* Must act with integrity
* Must act with due skill, care and diligence
* Must be open and cooperative with the FCA and other regulators
* Must pay due regard to the interests of customers and treat them fairly
* Must observe proper standards of market conduct
Servaada is committed to diversity, equality, and inclusion in the workplace. All applicants welcome.
#J-18808-Ljbffr