Responsibilities
* Assist the professional nursing team in providing the highest standard of care for critical ill patients
* Carry out assigned duties to maintain order and hygiene in the unit environment.
* Carry out assigned duties to maintain levels of supplies and routine equipment maintenance for the unit.
* Assist with the admission and discharge of patients.
* Assist with the routine personal care of patients as directed e.g. hygiene, bowel care, eye and mouth care.
* Write timely and accurate records of care provided.
* Prioritise the provision of diet and fluids for patients, ensure preferred meals are ordered and support with eating and drinking as required.
* Assists with the moving and handling of critically ill patients.
* Assist and supports distressed relatives and visitors as required and in a polite and welcoming manner.
* Provide basic factual information about critical care patients, relatives and friends.
* Supports patients experiencing critical illness using reassurance, tact and empathy.
* Reports any concerns or changes in the patient’s condition or observations to the responsible registered nurse.
* Prioritise which demands to respond to first or seek clarification from shift leader if there is a conflict of demands.
* Organise own day‑to‑day work to achieve routine tasks and maintain order and hygiene on the unit.
* Carries out routine equipment maintenance and quality control checks.
* Ensures appropriate use of all resources.
* Orders ward supplies using established system.
* Carries out quality control checks and routine maintenance of equipment such as blood gas machine, glucometers and bronchoscope.
* Maintain good relationships with other wards and departments.
* Maintains level of supplies on the unit.
* Take prompt action to address any complaints and escalated to senior nursing staff.
* Participate in performance review.
* Take notes of all local and trust communications.
* Participate in unit meetings and contribute to discussions on unit activity.
Qualifications
* GCSE Maths & English Level 4 above or equivalent
* Previous experience in a healthcare customer service setting
* High standards of written accuracy, conciseness and effectiveness in application.
* High standard of verbal communication skills.
* Evidence of experience at dealing with a wide range of people over the telephone and face to face in any setting.
* Evidence of ability to understand, absorb and comply with instructions.
* Evidence of ability to manage more than one task at once.
* Evidence of experience and understanding of confidentiality
* Clear and accurate written and verbal communication. Effective listening skills.
* Friendly and caring manner - demonstrate ability in dealing sympathetically and sensitively with people.
* Proven ability to work in a team, be supportive of team members
* Able to keep calm under conflicting deadlines and adapt to rapidly changing and emotionally intense circumstances.
* Able to use own initiative and work without close supervision within agreed protocols
* Able to work extra hours on occasions and flexibility in terms of hours worked over 24 hours and 7 days per week.
* Willing to adapt to the changing needs of the service
Desirable criteria
* Previous healthcare face to face experience.
* IT skills
* HCA care certificate or working towards
* Equivalent level in a customer service qualification
* NVQ level 2 or/3, You must have appropriate UK professional registration.
Equality and diversity statement
The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first‑class service to the recruitment of people into positions of trust. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background, and we especially welcome applications from members of our Black, Asian and Minority Ethnic (BAME) communities. Appointments will be made on merit.
#J-18808-Ljbffr