We're looking for a Senior Sales & Design Consultant to join us at our stunning new homeware concept store in the Metrocentre.
At Rowen Homes, we help our customers bring their dream homes to life. We're all about creating a positive, fun place to work, where everyone can grow, thrive, and feel proud of what they do – because when we're at our best, the real magic happens.
As a Senior Sales & Design Consultant, you'll be more than just a sales advisor – you'll be a trusted design expert and brand ambassador. You'll play a key role in driving sales, delivering exceptional customer experiences, and supporting the smooth running of the store.
What you'll be doing
* Work full-time on a permanent contract, flexibly across a rota including weekends and peak trading times
* Deliver a luxury, design-led customer experience in-store, online and over the phone
* Build long-term client relationships, understanding their preferences, needs and budgets
* Provide expert advice and create tailored design solutions to help customers achieve their dream spaces
* Support customers throughout the order process, including payments, collections and post-sale care
* Work towards and achieve weekly and monthly sales targets
* Maintain up-to-date product knowledge and recommend suitable alternatives where needed
* Take responsibility for maintaining the store's presentation, stock levels and back-of-house organisation
* Support and guide the store team, sharing knowledge and helping raise service standards
* Ensure compliance with company policies, health & safety procedures and FCA guidelines
* Provide clear and compliant information about finance products, carrying out affordability checks and supporting vulnerable customers where needed
What you'll need
* Previous experience in a sales and design or premium retail role, ideally with leadership or mentoring responsibilities
* Strong commercial awareness and a proven track record of meeting sales targets
* A passion for interiors and the ability to inspire customers with creative solutions
* Excellent communication and relationship-building skills
* Organisational skills, attention to detail and a proactive approach
* Confidence to handle sensitive conversations, including finance and customer issues, with professionalism
* Flexibility to work weekends and peak periods as required
What you'll get in return
* £13.00 per hour
* 33 days holiday pro rata (inclusive of bank holidays) plus your birthday off
* Company pension plan
* Staff discount at and Pink Boutique
* Employee Assistance Programme for health and wellbeing
* Opportunities for progression into store management, operations or customer experience
* A fun, fast-paced environment with whole company and team events to celebrate our successes
Job Types: Part-time, Permanent
Pay: £13.00 per hour
Expected hours: 32 per week
Benefits:
* Company pension
* Employee discount
* Health & wellbeing programme
* Store discount
Work Location: In person