To be an essential part of SMI’s own delivery service team providing exceptional customer experience when meeting customers at delivery points.
This role requires a full-time candidate to be available Monday to Friday reporting directly into the Dispatch Manager. Timely and accurate deliveries are essential to maintain the high standards SMI continues to deliver to its customers. It’s important that there is a good dialogue open between yourself and the customer and to be able to problem solve quickly to support the customer’s needs.
Areas of Responsibility:
1. Responsible for all Pre-van Health & Safety checks
2. Sending all expenses receipts to Accounts department
3. Support loading vehicle in the morning
4. Ensure the van is washed weekly
5. Delivering parcels and goods to customers on designated routes
6. Support customers with handling their parcel to a convenient delivery point
7. Reporting customer issues and concerns back to your manager or customer feedback form
8. All failed deliveries communicated to your line manager
9. Build good rapport with customers at all delivery locations
10. Act as a professional representative of SMI during journeys and on delivery of goods
11. Deliver and unload goods in accordance with health and safety standards
12. Ensure all PODS are completed, including signature of recipient and photo of goods on site
13. Follow the Optimised Route via Maxoptra and achieve the drop times to the best of your abilities
14. Complete any administration required in relation to the collection/delivery of goods
15. Up to 20 drops per day covering up to 200 miles
Desired Knowledge, Skills and Abilities:
1. Proven history and success in a similar role
2. Operating system MaxOptra
3. Ability to use Android devices for delivering & collecting consignments
4. A clean UK driving licence and excellent driving skills
5. Compliance with the FORS Silver Standard, and complete any training, if required
6. Standard ‘right to work’ checks are required
7. A customer service focus
8. Good punctuality and reliability skills
9. Good interpersonal skills
10. The ability to remain calm and professional
11. Good verbal and written communication skills
12. Stamina and concentration when driving long distances
13. Ability to plan routes efficiently (although mainly system driven)
14. Attention to detail
15. Ability to work in a team and a self-motivated environment
16. Enjoyment in driving
Additional Information:
1. Salary of £30,450 per annum
2. 50 hours a week including breaks
3. 06:00 - 16:00
4. 33 days annual leave including bank holidays
5. Entry into the company 'growth by sharing' bonus scheme following probation
6. Benefits package
7. Company van & fuel provided
SMI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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