Our client is looking to hire an experienced Customer Success Manager (CSM) to join their EMEA team in the UK and play a critical role in helping customers achieve value and success with our solutions.
As a CSM, you will be responsible for managing relationships across a portfolio of UK-based strategic accounts, ensuring satisfaction, driving adoption, and uncovering expansion opportunities.
This is a customer-facing role requiring a blend of relationship management, technical aptitude, and strategic thinking.
The ideal candidate will have at least 3 years of experience in Customer Success, with a background in Technical Account Management (TAM) or a similarly technical role being highly desirable.
Key Responsibilities:
* Own the post-sales customer journey, ensuring smooth onboarding, high adoption, and long-term engagement.
* Develop strong relationships with key stakeholders at various levels across customer organizations.
* Proactively identify risks to customer success and develop strategies to mitigate them.
* Drive renewals, retention, and identify upsell and cross-sell opportunities in collaboration with the Sales team.
* Conduct regular business reviews and success planning sessions to align customer goals with product capabilities.
* Use customer usage data and insights to guide strategic conversations and ensure maximum value delivery.
* Collaborate closely with internal teams including Sales, Product, Support, and Technical teams to advocate for customer needs and ensure a seamless experience.
* Serve as a trusted advisor by staying current on product knowledge and industry trends relevant to your customers.
Experience Required:
* 3+ years of experience in a Customer Success, Technical Account Management role.
* A technical background (e.g., Technical Account Management, Pre-Sales, IT Consulting, or related experience).
* A solid understanding of enterprise IT environments, networking, or cloud technologies.
* Proven ability to manage and grow customer relationships in a B2B SaaS or technology environment.
* Strong communication and interpersonal skills, with the ability to build rapport with both technical and non-technical stakeholders.
* Comfortable working with CRM and Customer Success tools (e.g., Salesforce, Gainsight, etc.).
* Results-driven, self-motivated, and able to work independently in a fast-paced environment.
* Willingness to travel occasionally for customer meetings.
The Offer / Package:
* Base Salary : £80,000 - £110,000 (dependant on experience)
* Bonus Structure
* Remote Working
* Full Corporate Benefits
Applicants must be currently living in the UK and hold a valid UK passport.