KPMG in the UK is part of a global organisation of independent firms that offers Audit, Consulting, Tax & Law and Technology services. Through the talent of over 16,000 people, we turn insights into opportunities, making a positive difference for businesses, people and communities.
Overview
Customer and Operations is all about connecting – ensuring entire enterprises work together in a way that is more customer‑centric, digital and cost‑effective. In an era where AI can tip the balance between human and machine, you will be at the forefront of innovation, helping clients find that balance and thrive.
From day one of the graduate scheme, you’ll provide organisations with fact‑based, actionable insights that help them see what’s coming next; identify threats, innovations and opportunities that put people at the heart, while ensuring efficiency and high performance.
You could be operationalising artificial intelligence to automate systems, designing facilities for patient‑focused healthcare, or working with governments to put citizens at the heart of their services, among a range of projects we undertake.
How you’ll grow with us
In Customer and Operations you’ll work with some of the largest, most well‑known organisations in the world, joining a sub‑sector–specific team within our Corporate, Public Sector or Financial Services client base. Clients include the UK government, UK banks, the NHS, global coffee chains, transport networks and consumer goods organisations.
On the graduate scheme, you’ll work towards the Chartered Institute of Management Accountants (CIMA) professional qualification, with the support of our learning community.
The teams you could work in
Over the three years, you can gain experience across a range of our teams and find your niche. Some of these teams include:
* Financial Services – providing solutions to clients across Banking, Insurance, Asset Management and Private Equity
* Corporates – leveraging technology, analytics and service delivery options to advance businesses
* Infrastructure, Government and Healthcare – helping to reimagine new ways to make national services better
Applicants to our Bristol office must hold, or be able to obtain, a UK security clearance. This could include being a UK citizen or having resided in the UK for the past five years.
Eligibility & Qualifications
* GCSE Maths – Grade 5 or B
* GCSE English Language – Grade 5 or B
* 120 UCAS points from your ‘top’ 3 A Level grades (excl. General Studies)
* 2:1 undergraduate degree in any discipline
What We Look For
At KPMG, we value unique perspectives and want to assess both your qualifications and your qualities. We expect you to demonstrate the following grades (or equivalents) to show you’re able to successfully study for professional qualifications. If you are a few grades or points short, we still encourage you to apply; your application will be reviewed alongside your performance in our assessments.
You’ll also have the opportunity to provide additional information to assess your application in the context of your socio‑economic background or extenuating circumstances, which may positively uplift your academic achievements.
Training & Development
We offer a rich curriculum and learning community to help you build skills and fulfill your potential. This includes an immersive five‑day induction, formal training courses, leadership knowledge bites, learning journals, online courses and networking events, all aligned to our ‘learn for a lifetime’ strategy.
The CIMA qualification is delivered via a blended approach – online classroom live, recorded courses, and in‑centre classroom sessions – supported by dedicated professional coaches and online portal content.
Our hybrid model requires travel to our training partners’ offices. Please review our guide on how to get the best out of the hybrid model.
Key Skills
Throughout the recruitment process, we will assess strengths that align with our graduate programme values. To be successful, you should demonstrate the strengths we look for in KPMG graduates.
Equal Opportunity Statement
KPMG is an equal opportunity employer and welcomes applications from all qualified candidates, regardless of gender, ethnicity, disability, religion or age.
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