Responsibilities
* To ensure the provision of day to day administrative functions in ED; making sure the areas are running effectively and efficiently and providing high standards of performance. With particular reference to patient experience and care, quality assurance and efficient administrative processes will include supervision of administrative staff.
* To ensure the 24/7 smooth running of Reception and Patient Navigator role including ensuring shifts are filled as soon as the vacancies are evident.
* To pro‑actively assist with the management of issues raised at administration meetings as necessary.
* To produce and manage admin rotas, ensuring appropriate and adequate cover twenty‑four hours a day.
* To coordinate departmental training courses.
* To supervise ED Administration staff.
* Recruitment and training to include:
* To assist with shortlisting, interviewing and recruitment of staff.
* Induction of new ED Administration staff to the department.
* Training to ensure ED Administration staff are competent to cope in the event of a major incident and all mandatory training is up to date.
* Completion of leavers and variation forms.
* To follow Trust Promoting Attendance Policy and complete return to work interviews as required.
* To assist with workforce data required by Human Resources, including completion of the blue positive reporting book, iPoint and E‑Rostering.
* To assist the Ed Service Admin Manager with design and distribution of admin rotas, maintaining an adequate level of staff including management of AL requests and escalating any issues.
* To be responsible for checking bank shifts for authorisation by the ED Service Delivery Manager.
* To review staff as part of the KSF process, and ensure that staff have an ongoing training plan.
* To assist in coordinating ED Administration meetings and ensure robust communication between staff.
* To ensure that Admin staff are encouraged to complete their statutory and mandatory training.
St Georges, Epsom and St Helier University Hospitals and Health Group cares for a population of four million people in South West London and North East Surrey. Our sites include St Georges Hospital, one of 11 major trauma centres in the UK and the largest healthcare provider and major teaching hospital in the area; St Helier Hospital, home to the South West Thames Renal and Transplantation Unit and Queen Marys Hospital for Children; and Epsom Hospital, home to the South West London Elective Orthopaedic Centre (SWLEOC).
After years of collaboration, our two Trusts became a hospitals group in 2021. While remaining as two separate Trusts, being a hospitals group will help us to collaborate more closely on research, and the development, education, and training of our 17,000‑strong workforce.
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