Complaints Handler4 days office based/ 1 from homeManchester City Permanent Are you passionate about resolving client complaints? An outstanding opportunity has emerged to join a dynamic team in Spinningfields, Manchester. Our esteemed legal client is currently seeking a highly skilled Complaints Handler to bolster their Risk & Compliance department. Responsibilities:
* Efficiently addressing client complaints with precision and timeliness.
* Providing invaluable guidance to fee earners on navigating complaint resolutions.
* Acting as the primary liaison with regulatory bodies, ensuring compliance.
* Conducting comprehensive analysis of complaint data and generating insightful reports.
* Facilitating training sessions on complaints prevention and resolution strategies.
* Offering expert advice on managing social media feedback.
Essential Skills:
* Demonstrable experience in complaints handling, ideally within legal services.
* A robust understanding of relevant regulatory frameworks.
* Exceptional communication prowess, both written and verbal.
* Strong problem-solving acumen and a collaborative mindset.
* Demonstrated ability to work autonomously whilst meeting deadlines.
* Proven track record of initiative and adept decision-making.
Benefits:
1. Hybrid worki...