What you’ll be doing
as a Transformation Manager
As a Transformation Manager, you will play a critical role by identifying opportunities, shaping solutions and ensuring people and operations are ready for change. You’ll work across customer‑facing teams to deliver improvements that enable our purpose: “to deliver life’s essential service, so our customers, communities and the environment can thrive.”
You will be supporting the organisation as it shifts from traditional, reactive models to proactive, intelligent and sustainable systems, essential for securing a resilient future. As climate change, population growth and pollution increase water scarcity, the future of water depends on innovative technology, circular economy practices and nature‑based solutions. Your work will contribute directly to building this future‑ready approach.
You’ll be responsible for:
1. Playing a central role within SO&T, coordinating complex transformation activity and helping ensure major change programmes are aligned, coherent, and future‑focused.
2. Leading people‑centric transformation activity across Customer Operations, not IT change.
3. Analysing and leveraging data to spot opportunities to improve service, simplify processes and optimise operational performance.
4. Creating implementable recommendations and working with cross‑functional teams to land change successfully.
5. Ensuring teams are prepared, supported and able to adopt new ways of working.
6. Managing risks, issues and dependencies across multiple initiatives.
7. Producing high‑quality project documentation and coaching others in effective change practice.
8. Designing and delivering communications and engagement that support a smooth transformation journey.
This is a people‑driven, operational transformation role, ideal for someone who thrives in ambiguous environments and enjoys collaborating with operational teams to deliver meaningful improvements.
Base location: Hybrid/ Reading (with home working and occasional travel)
Working pattern or hours: Full time– 36 hours a week
What you should bring to the role
We’re looking for someone who brings energy, pragmatism and a strong delivery mindset. You’ll thrive in a complex, fast‑moving environment where no two days are the same, and where your ability to simplify, influence and support teams determines the pace and success of change.
You’ll need:
9. Self‑motivation, drive and pragmatism, with demonstrable delivery success in a large, capital‑intensive environment (Utilities or Manufacturing desirable).
10. Strong analytical and problem‑solving skills with the ability to turn insight into practical action.
11. Excellent communication skills and a strong customer ethic.
12. Experience influencing and coaching stakeholders through change across varying levels of the business.
13. Outstanding attention to detail and organisational skills.
14. A proactive, ideas‑led approach, always looking for opportunities to simplify or improve.
15. Resilience, flexibility and tenacity, especially when navigating complex change.
16. Desirable: Degree‑level qualification in a Business or Professional discipline (e.g., HR, Engineering), alongside change/project/programme management credentials
Please submit both a CV and a covering letter outlining your experience delivering people‑focused transformation, using data to identify opportunities, supporting and influencing stakeholders, and demonstrating resilience and pragmatism in complex, capital‑intensive environments such as Utilities or Manufacturing. This role is not IT transformation. We are looking for people who excel in people‑centred operational transformation.
What’s in it for you?
You’ll join a team where your ideas genuinely shape the direction of transformation, and where you can see the impact of your work through operational, customer and organisational improvements.
17. Competitive salary from £50,940 to £70,000 per annum, dependent on experience
18. Performance-related pay plan directly linked to company performance measures and targets
19. Annual Leave- 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
20. Generous Pension Scheme through AON
21. Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.