Parts Advisor
Location: Stevenage, Hertfordshire
Hours: Full-Time (39 hours per week- Saturdays on a rota)
Salary: £12.50 - £13.50 (dependent on experience)
We are currently recruiting for an experienced Parts Advisor to join my clients friendly and established team at the Steveange area, based in Hertfordshire.
Role Purpose:
Reporting directly to the Parts & Retail Manager, you’ll play a key role in supporting both customers and technicians with their machinery parts requirements. You’ll be responsible for providing exceptional customer service by processing and dispatching orders, managing stock enquiries, and ensuring customers receive the correct parts and advice, whether in person, over the phone, or via email.
Key Responsibilities:
Assist customers and colleagues with parts queries and orders
Provide product and service information in a professional and helpful manner
Process transactions accurately, including cash and card payments
Maintain excellent product knowledge across agricultural, construction, and horticultural ranges
Support the smooth day-to-day running of the parts department
Contribute to the overall sales and performance targets of the branchSkills & Experience Required:
Excellent communication skills, both face-to-face and over the phone
Strong customer service skills and a polite, professional manner
Previous experience in a Parts Advisor role, agricultural, construction, horticultural, or motor industry experience desirable
Confident working in a retail or showroom environment
Strong computer literacy and good numeracy/literacy skills
Ability to work well under pressure during busy periods
Team player with the ability to use initiative
Smart, presentable appearance and a positive attitudeBenefits:
32 days annual leave (including bank holidays)
Company Sick Pay Scheme
Workplace Pension
Winter Flu Jab Service
Staff Discounts
Death in Service Cover