Overview
Company DescriptionThis role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business. Our mission is to brighten the lives of our clients giving them a sense of purpose, wellbeing & worth.
Job Description
To perform a wide variety of administrative duties in a timely manner to support the smooth running of the office in the home care industry. To co-ordinate office activities effectively and efficiently in order to provide the highest quality service to clients. (PART TIME or FULLTIME)
Duties
* Responsible for all aspects of office administration activities whilst being reactive to the needs of the business.
* Warmly greet visitors to the office, answer phone calls in a polite professional manner, passing on clear messages where appropriate.
* Perform after hours, on call duties, on a rotational basis (1 each month) and care visits on an ad-hoc basis.
* Maintain effective systems ensuring that all filing and databases are kept up to date.
* Support service delivery process including ensuring compliance, collecting activity logs and updating systems.
* Support the recruitment, pre-employment checks processes and social media where appropriate.
* Co-ordinate Care Professionals retention activities such as newsletters, Care Professional of the month etc.
* Support projects initiatives where appropriate.
* Control the office supplies and make sure it is in accordance with office needs.
* Carry out any other duties deemed necessary for the successful operation of the business.
* Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
* Previous care experience would be great but not essential.
* Social Media skills.
Qualifications
Essential Criteria
* Competent using office programs (such as MS Office, Google Docs etc.) with the aptitude to learn new software & systems.
* Proven experience in office administration within a busy office environment.
* Strong organisational skills with the ability to multitask.
* Self-motivated and able to work flexibly.
* Excellent written and verbal communication skills.
* Keen eye for detail and the ability to work accurately under pressure.
* Strong team player with the confidence to work alone.
* UK full drivers licence and reliable form of transportation.
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