PHP Epic Application Analyst I
This position is responsible for providing system configuration for the organization's Care Coordination system (Epic's Healthy Planet and Compass Rose) at an entry level. This position learns system configuration and application consistency, including technical scoping, configuration, testing, and implementation. Additionally, this position participates in the vendor management discipline, supporting long term vendor performance and strategy. Other core responsibilities include population health department workflow, analysis and documentation.
Estimated Hiring Range:
$65, $79,915.00
Bonus Target:
Bonus - SIP Target, 5% Annual
Current CareOregon Employees: Please use the internal Workday site to submit an application for this job.
Essential Responsibilities
Epic Configuration
* Perform Epic system analysis and design to include requirements, specifications, configuration, documentation, testing, and implementation of configured items.
* Participate in objective decision making to maintain data integrity, alignment, and usability of applications for multiple departments across the organization in line with organizational objectives.
* Grow in identifying and articulating how the impact a configuration change has on upstream and downstream services and business workflows.
* Participate in Population Health and IS Business Intelligence governance, demonstrating progress learning how to evaluate and monitor applications to ensure they align with and sustain the objectives of the organization.
* Participate in frontend and backend process testing and implementation of new software and software upgrades that supports the organization's strategic goals.
* Perform quality assurance testing to validate configuration behavior against established baselines, in keeping with contract, regulations, and customer requirements.
* Develop and maintain appropriate configuration documentation related to configuration and processes; participate in developing policies and procedures.
Collaboration
* Serve as a primary support for staff using Epic Healthy Planet and Compass Rose, both within Population Health, across the Enterprise, and external partners accessing their own instances via Healthy Planet Link and Care Everywhere.
* Assist operational departments with system functionality questions for current, new, or emerging work.
* Partner with other members of Population Health and IS Business Intelligence and in order to address process and system needs, such as interpreting requirements for technical solutions and verifying deployed solutions meet the business need.
* Support internal and external auditors to provide system configuration information.
* Participate fully in department meetings, department decisions and department growth.
* Maintain impartiality and uphold the objectives of the organization.
* Participate in software user groups; attend conferences to further education and establish relationships with peer organizations.
Research and Design
* Establish knowledge of Epic Healthy Planet and Compass Rose functionality.
* Participate in assessing impact of system changes on the organization and interfacing systems.
* Recommend software configuration that aligns with existing or new business requirements as identified by IS Business Intelligence or Population Health staff.
* Grow knowledge and remain abreast of relevant State and Federal laws and regulations relating to the medical health insurance industry and the Medicare and Medicaid industry.
* Assist operational departments to determine needs and propose solutions in terms of system design and implementation.
* Research and advise users on best practices of system utilization.
* Identify situations where configuration alone cannot meet business requirements and participate with operational areas to develop supporting processes.
Vendor Coordination and Relations
* Submit detailed, concise system functionality incidents to appropriate systems internally or externally.
* Develop and maintain effective working relationship with vendors to communicate business needs, identify defects, and resolve system functionality gaps.
* Monitor reported issues and escalate serious issues or delays to management.
User Security Administration
* Identify role level access needs for staff who connect to Compass Rose.
* Learn to understand software usage and user's position responsibilities sufficiently to identify when access is not in keeping with HIPAA minimum necessary protocol.
* Consult with manager regarding new and challenging access requests.
* Conduct regular user security audits.
Experience and/or Education
Required
* Minimum 2 years' experience supporting Care Coordination teams (payer or provider) within electronic documentation systems
* Epic Compass Rose certification or obtain within 90 days of hire or as soon as training is offered by Epic
Preferred
* Experience as an Epic analyst or progressively responsible experience with other electronic health record (EHR) systems
Knowledge, Skills and Abilities Required
Knowledge
* Ability to learn principles and practices of managed care systems, procedures, and plan products/systems
* Understanding of HIPAA regulations and compliance
* Understands and adheres to governance and process
Skills and Abilities
* Computer applications skills (Excel, Word, Outlook, etc.)
* Proficient communication skills, including listening, verbal, and written
* Ability to articulate policies and instructions
* Ability to exercise professionalism
* Ability to network and utilize internal and external resources
* Growing ability to convey appropriate level of detail to all levels of the organization including non-technical staff
* Growing ability in simplifying and presenting complex concepts in an easily understood way
* Ability to proactively communicate status and needs
* Growing ability to recommend policies, document risks, and propose solutions to information services management and senior leadership
* Possess a high degree of initiative and motivation
* Ability to learn project management skills
* Ability to work effectively with vendors
* Ability to produce quality and timely results, with effective organizational skills
* Analytical and research skills; growing ability to see patterns in data and drawing appropriate conclusions
* Basic creativity and innovation abilities
* Ability to propose solutions and learn to communicate business value
* Growing ability to see beyond the original request so that all logically related work is completed without needing a specific request for implied steps
* Effective time management skills to be able to work on multiple projects concurrently
* Ability to work effectively with diverse individuals and groups
* Ability to learn, focus, understand, and evaluate information and determine appropriate actions
* Ability to accept direction and feedback, as well as tolerate and manage stress
* Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day
* Ability to hear and speak clearly for at least 3-6 hours/day
Working Conditions
Work Environment(s): ☒ Indoor/Office ☐ Community ☐ Facilities/Security ☐ Outdoor Exposure
Member/Patient Facing: ☒ No ☐ Telephonic ☐ In Person
Hazards: May include, but not limited to, physical and ergonomic hazards.
Equipment: General office equipment and/or mobile technology
Travel: May include occasional required or optional travel outside of the workplace; the employee's personal vehicle, local transit or other means of transportation may be used.
We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package. Eligibility for bonuses and benefits is dependent on factors such as the position type and the number of scheduled weekly hours. Benefits-eligible employees qualify for benefits beginning on the first of the month on or after their start date. CareOregon offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.). We also offer a strong retirement plan with employer contributions. Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state. Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility. Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks. Please contact your recruiter for more information.
We are an equal opportunity employer
CareOregon is an equal opportunity employer. The organization selects the best individual for the job based upon job related qualifications, regardless of race, color, religion, sexual orientation, national origin, gender, gender identity, gender expression, genetic information, age, veteran status, ancestry, marital status or disability. The organization will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the operation of our organization.