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Senior IT Field Delivery Engineer, Southampton
Client: SCC
Location: Southampton, United Kingdom
Job Category: Other
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EU work permit required:
Yes
Job Reference:
b6e6105aa5cb
Job Views:
21
Posted:
12.08.2025
Expiry Date:
26.09.2025
Job Description:
Contract Type: Permanent
Salary Package: Competitive base salary plus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year
Hours: am - pm
Interview Process: 1-stage process
Why SCC?
* An inclusive workplace
* Excellent package: solid basic and company benefits
* Hybrid working & core hours in line with role requirements
* Career development and lifelong learning opportunities
* Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.
Security clearance or willingness to apply will be required for this role.
Key responsibilities:
* To repair, diagnose, and replace PCs, Laptops, Printers, Servers, and retail equipment and associated peripherals.
* To perform desk-side support to SCC clients as requested.
* Complete part movements (RMA generation & physical movement) in a timely and accurate manner, returning items as directed by the Branch within company guidelines.
* Assist other engineers in the delivery of service to our customers.
* Cover site roles where required due to planned or unplanned absence.
* Achieve KPI target of visits / fixes per day.
* Communicate with Call Administration and the Branch throughout the day to effectively manage all call details in real time and understand the customer’s SLA requirements.
* Utilize PDA to check and update calls in a timely manner, achieving required commit times and reflecting work done in real time with accurate updates.
* Carry out any other reasonable requests from line management.
* Perform customer rebuilds and configuration to desk.
* Carry out AV repairs and Printer repairs.
* Carry out IMAC projects with little supervision.
* Participate in / coverage via a rota system.
* Act as mentor to Grades through to Engineers.
* Train on new technologies such as AV or Cisco as required.
* Step in for FDM when needed and project manage as required.
* Be compliant with management system policies, company policies & guidelines, and take responsibility for health & safety in the workplace.
* Maintain professionalism and presentability at all times.
* Have a full UK driving license where required.
* Respond to requests for information from line management promptly.
* Work overtime when required.
* Be familiar with customer policies and processes where applicable.
* Be approachable and receptive to training.
* Maintain skills and knowledge to perform the role to standard.
* Embrace new technologies and adapt to change.
* Maintain company assets in good condition.
* Practice quick win processes.
Skills and experience:
* Knowledge of PC, Laptop, Printer & associated peripherals operation
* Specific procedures for key clients
* Training in Desktop/Laptop/Printers and Servers
* Cisco/Sun
* Excellent knowledge of common software products
* AV experience
* Excellent customer-facing skills
* SC Clearance
* SCC Technical Test %
About You
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