Head of Soft Services – Birmingham (Prestigious Multi-Site Portfolio)
Are you a visionary leader in Soft Services ready to take the reins of a high-profile, multi-site operation in Birmingham?
We’re seeking a dynamic Head of Soft Services to lead and elevate service delivery across cleaning, security, front-of-house, and waste management. This is a strategic, hands-on role with a nationally recognised FM provider, offering the chance to shape standards, drive innovation, and lead a high-performing team in a fast-paced, client-focused environment.
🔑 Key Responsibilities
* Lead the delivery of soft services across a prestigious multi-site estate
* Develop and implement service strategies aligned with client expectations
* Inspire and manage a team of managers and frontline staff
* Ensure compliance with H&S, COSHH, and industry regulations
* Drive continuous improvement and operational excellence
* Build strong client relationships and act as a trusted partner
* Monitor KPIs and deliver insightful performance reports
👤 About You
You’re a confident, results-driven leader with a proven track record in Soft FM. You combine strategic thinking with operational know-how and thrive in environments where service quality and client satisfaction are paramount.
✅ What You’ll Bring
* Senior-level experience in Soft Services or FM operations
* Strong leadership and stakeholder engagement skills
* Expertise in compliance, audits, and service innovation
* A passion for team development and customer excellence
* Commercial acumen and a proactive mindset
🚀 Why Apply?
* Lead operations at one of Birmingham’s most prestigious sites
* Join a forward-thinking FM provider with national reach
* Enjoy a culture of innovation, integrity, and growth
* Competitive salary, benefits, and career progression