Senior CRM Manager Salary: £60,000 – £72,000 London: (Hybrid) Once every 2 weeks in Office Are you ready to step into a senior role where you’ll act as the number two to the Head of Marketing? We’re looking for a Senior CRM Manager to own CRM strategy, lead projects end-to-end, and gain significant exposure across the business. This is a high-profile role offering more responsibility, visibility, and the chance to deputise for the Head of Marketing. You’ll not only oversee multi-channel CRM campaigns but also represent the marketing team at senior level, working closely with Product, Tech, BI, and Commercial functions. Strong communication skills are essential, as you’ll be liaising with multiple departments and stakeholders daily. What you’ll be doing Lead the development and execution of CRM strategy to drive engagement, retention, and lifetime value. Manage and mentor a CRM Executive, ensuring campaigns are delivered to a high standard. Lead projects from start to finish, ensuring deadlines and goals are met. Act as deputy to the Head of Marketing — their number two — representing the team in senior meetings and cross-functional projects. Drive personalisation, automation, and data-led improvements across CRM activity. Build strong stakeholder relationships across departments. Troubleshoot and resolve CRM challenges quickly and effectively.What we’re loo...