Microsoft 365, Azure, Windows Server, Hyper-V, Intune, iSCSI or SANs
3rd Line IT Support & Project Engineer
At the heart of my client's technical operations lies a dynamic and highly skilled IT Support and Project Engineer — someone who thrives in a fast-paced, customer-driven Managed Service Provider (MSP) environment. This is more than just a support role; it's a position where deep technical expertise meets proactive leadership, where solving complex problems is part of everyday life, and where no two days are ever the same.
From the moment the day begins, you're already thinking one step ahead. You know the systems, services, and networks inside out — not just because you've supported them, but because you've helped design and build them. You're the final point of escalation for the 1st and 2nd line teams, the go-to expert when the difficult problems arise. Your colleagues rely on your insights, your experience, and your calm, methodical approach when things get tough.
Your week might involve planning the rollout of a project for a client, heading out to a site visit to advise on a network upgrade, or working closely with sales to scope and price a new technical solution. You're equally comfortable in a boardroom explaining solutions to non-technical stakeholders as you are in a server room diagnosing a persistent networking issue.
But this role isn't just ab...