About the Role:
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We are seeking a proactive and detail-oriented Customer Service Coordinator (Repairs Administrator) to join our Property Services team on a fixed-term basis of 1 year. You will play a key role in ensuring that repair requests are managed efficiently, providing exceptional customer service to tenants, clients, and contractors while maintaining compliance with service level agreements (SLAs).
Key Responsibilities:
Act as the first point of contact for tenants and clients regarding property repairs and maintenance queries.
Log and process repair requests accurately in the system, ensuring all details are captured.
Coordinate with contractors and internal teams to schedule and monitor repair works.
Track progress of repairs and update stakeholders promptly.
Ensure compliance with health and safety regulations and company policies.
Handle complaints and escalate issues where necessary to ensure timely resolution.
Maintain accurate records and documentation for all repair activities.
Support the wider property services team with administrative tasks as required.
Skills & Experience Required:
Previous experience in customer service, administration, or repairs coordination within property services or a similar industry.
Strong communication skills (verbal and written) with the ability to manage multiple stakeholders.
Excellent organizational and time-management skills.
Proficient in Microsoft Office
Ability to work under pressure and meet deadlines.
Knowledge of housing regulations and repairs processes is advantageous.
What We Offer:
Competitive basic salary up to £35,000
Benefits package.
Opportunity to work within a dynamic property services team.
Fixed-term contract with potential for extension or permanent opportunities.
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