RM IT Team Leader
Shift-Based | Site-Based | Days & Nights
We are excited to be recruiting for an RM IT Team Leader on behalf of a global leader in engineering and automation, based in Milton Keynes.
This is a fantastic opportunity for an experienced IT professional to step into a leadership role within a highly automated, fast-paced warehouse environment—where system uptime and performance are critical to success.
Why Join?
Our client offers a strong benefits package and excellent career progression opportunities, including:
* 25 days holiday + bank holidays
* Company pension scheme
* Career development and progression pathways
* Cycle to Work Scheme
* Opportunity to work with cutting-edge automation technology
* A dynamic, shift-based environment where no two days are the same
About the Role
As RM IT Team Leader, you will be responsible for leading the on-site IT team during your shift, acting as the key escalation point for the client and ensuring seamless system performance.
You will:
* Lead, support, and coordinate the IT team on shift
* Act as the main escalation point between the client and internal teams
* Ensure effective shift handovers to maintain operational continuity
* Troubleshoot and resolve issues across Warehouse Management Systems (WMS) and Material Flow Systems (MFS)
* Monitor server availability and carry out system updates
* Design and execute test scenarios to identify system issues
* Analyse operational data and reports to drive continuous improvement
* Maintain and update helpdesk ticketing systems
* Create documentation, user guides, and training materials
* Deliver training to internal teams and customers
* Support wider IT and software development projects where required
What We’re Looking For
* BSc / HND / HNC in Computer Science, IT Engineering, or similar
* Experience with SQL databases (Oracle preferred)
* Strong Linux CLI and shell scripting experience
* Knowledge of Java or other object-oriented programming languages
* Proven experience in a technical support or systems environment
* Strong leadership and problem-solving skills
* Excellent communication skills, with the ability to manage high-impact situations
* Ability to analyse technical data and implement solutions effectively
Working Pattern
* 28-day rotating shift pattern
* 12-hour day shifts (06:00 – 18:00) and night shifts
* Site-based role within a warehouse automation environment
* UK travel required, with occasional international travel
About Us:
Wills Consultants is an independent recruitment consultancy specialising in engineering, finance and office professionals. Wills Consultants has an extensive client base that ranges from the thriving SME sector through to national and international PLCs