Our client, a small but rapidly growing MSP offering IT and web services, is seeking an enthusiastic and motivated 2nd Line Support Engineer to join their expanding team in Christchurch, near Bournemouth. This is an exciting opportunity for an individual looking to develop their career and potentially grow into a Head of IT role as the company expands.
Key Responsibilities:
Providing 2nd line support to a diverse client base, ensuring high levels of customer satisfaction
Diagnosing and resolving technical issues in a timely and efficient manner
Managing and prioritising support requests through the ticketing system
Assisting with the setup, configuration, and maintenance of IT infrastructure
Escalating complex issues to 3rd line support or specialist teams when necessary
Offering guidance and support to junior members of the team
Contributing to the continuous improvement of service delivery processes
Maintaining comprehensive documentation of technical procedures and solutions
Job Requirements:
Experience in providing 2nd line support within an MSP environment
Strong knowledge of IT infrastructure, including servers, networks, and cloud services
Proficiency in troubleshooting and resolving technical issues
Excellent customer service and communication skills
Ability to work independently and as part of a team
Strong problem-solving skills and attention to detail
Enthusiasm for learning and adapting to new technologies
Relevant IT qualifications or certifications are desirable
Benefits:
Opportunity for career progression; potential to progress into a senior role.
Exciting and dynamic work environment
Chance to be an integral part of a rapidly growing company
Supportive and collaborative team culture
Ongoing training and professional development opportunities
If you are a motivated 2nd Line Support Engineer looking to take the next step in your career, we would love to hear from you. Apply now to join our client's burgeoning team in Christchurch