Head of Collections & Credit Governance Permanent | £100,000 | Basingstoke Robert Half is partnering with a specialist financial services organisation undergoing a significant period of transformation across its credit risk, governance, and collections capability. This is a senior leadership appointment with responsibility for shaping how credit governance and collections operate across a multi-portfolio lending environment, alongside the development of a modern, data-led collections function. This is a pivotal role for an experienced credit and collections leader who can operate confidently across strategy, governance, and hands-on transformation delivery-balancing immediate performance stabilisation with long-term operating model design. The Opportunity As Head of Collections & Credit Governance, you will take ownership of credit governance and collections strategy across both regulated lending and associated servicing operations. Working closely with executive stakeholders and governance forums, you will define standards, improve portfolio performance, and embed a more consistent, risk-aligned approach across the organisation. This is a high-impact role where you will build structure, enhance visibility, and lead significant operational and digital change across credit and collections. Key Responsibilities Credit Risk Governance Define and embed credit risk appetite across multiple lending portfolios Develop and standardise underwriting frameworks, policies, and governance structures Deliver high-quality credit MI and portfolio insight to Executive and Board level Support and chair key governance forums including Credit and Collections oversight groups Collections Leadership & Operational Transformation Lead and modernise end-to-end collections operations across arrears, recoveries, and forbearance Build scalable processes covering early arrears, late-stage collections, litigation, vulnerability, and conduct Implement robust operational controls, QA frameworks, and performance management routines Digital Collections & Systems Lead the implementation and optimisation of a modern collections technology stack (workflow, dialler, QA, and digital engagement platforms) Drive segmentation strategies, automation, and early intervention capability Support the transition towards a more digitally enabled, data-led collections model MI, Insight & Integration Develop unified MI across credit risk and collections functions Build early warning indicators, portfolio analytics, and performance dashboards Strengthen the feedback loop between underwriting, risk appetite, and arrears performance About You Significant senior experience in credit risk and/or collections leadership within financial services or banking Strong understanding of credit governance, arrears management, and portfolio performance oversight Proven experience delivering collections transformation or systems implementation Strong analytical and MI capability, ideally including exposure to Power BI or similar tools Confident operating at Executive and Board level with strong stakeholder management skills Ability to balance strategic design with operational delivery Why Apply? This is a rare opportunity to step into a senior leadership role with genuine scope to shape credit governance and collections at scale. You'll be joining a business in transformation, with the mandate to modernise systems, improve portfolio outcomes, and build a scalable, future-ready operating model. For the right person, this is a chance to have real influence across risk, operations, and transformation in a highly visible role. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.