Our client, a leading Waste Management and Recycling company in London specialising in Construction Waste, is looking to appoint a Customer Service Agent to joins it’s busy customer service department. Acting as the primary point of contact for customers and clients, your key responsibilities will include:
* Responding to customer inquiries via phone, email, and live chat in a professional and timely manner.
* Managing service bookings, including scheduling pick-ups, deliveries, and waste disposal appointments.
* Maintaining a high level of professionalism while addressing customer requirements, concerns and feedback.
* Providing accurate information regarding services, scheduling, pricing, and Company policies.
* Handling customer complaints and issues efficiently, ensuring resolution in line with company standards.
* Coordinating with other departments (e.g. Logistics, Operations, and Management) to ensure smooth service delivery.
* Following up with customers after service delivery to ensure satisfaction and build long-term relationships.
* Monitoring and reporting on customer feedback trends to help improve service delivery.
* Collaborating with the sales team to provide support for new client accounts and business opportunities.
Key Skills and Qualifications:
* Previous experience in customer service, preferably in the Waste Management or Construction Industry.
* Strong communication skills, both verbal and written, with a professional phone manner.
* Excellent problem-solving abilities with a proactive attitude toward issue resolution.
* Strong attention to detail, organisational skills, and the ability to multitask.
* Ability to work in a fast-paced environment while maintaining a high level of accuracy.
* Basic computer proficiency, including knowledge of CRM software (experience with waste management systems is a plus).
* Knowledge of the construction and waste management sector's health, safety, and environmental regulations is advantageous.
* A friendly and approachable demeanour with a genuine passion for helping customers.
This is a full-time, permanent opportunity. Work hours are Monday to Friday, 7:30am – 4:30pm, plus every other Saturday morning (7:30am – 12:00pm).
Ref: J9517
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