Job Description
Are you looking for a new assignment to start immediately?
Your new company Our client, a leading student accommodation provider, is seeking a confident and customer-focused Reception & Administration Assistant to join their on-site team. This is a highly visible, front-of-house role ideal for someone who loves supporting others, thrives in a fast-paced environment, and takes pride in delivering exceptional service to students, visitors, and residents.Your new role
* Deliver a warm, professional reception service to all students and visitors.
* Handle enquiries via phone, email, website and in person with accuracy and care.
* Manage visitor sign-in/out, issue passes and oversee student check-in and check-out processes.
* Organise key/fob distribution, returns and replacements.
* Support open days, viewings, student events and promotional activities.
* Sort, log and distribute mail and parcels.
* Provide general admin support including scanning, filing and maintaining databases.
* Follow debt recovery procedures and liaise with students/guarantors about overdue rent.
* Manage meeting room bookings and set-up (AV and refreshments as required).
* Ensure contractor sign-in and health & safety processes are followed.
* Log maintenance issues, prioritise and monitor progress to meet service KPIs.
* Handle customer complaints professionally and support continuous service improvement.
* Assist with basic property upkeep to maintain clean, presentable communal areas.
* Be alert to student welfare concerns and report issues promptly.
What you'll need to succeed
* Excellent communication and customer service skills
* Organised, proactive and able to multitask
* Confident handling busy reception and admin duties
* A positive attitude and genuine desire to support the student experience
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. # 4773163