Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job!
Customer Experience Quality & Insights Coordinator
Were looking for someone to join our Customer Experience team to help shape how we train and support our colleagues, ensuring they consistently deliver excellent service to our customers.
In this role, youll review how our colleagues interact with customers across different channels and turn what you see into clear, useful feedback. Youll work with internal teams, training providers, and mystery shop partners to make sure training is effective and focused on real customer needs.
Youll also track performance, identify areas for improvement, and feed insights back to management to help the business improve the customer experience.
We are looking for individuals whohave:
* Experience in Learning & Development, Quality Assurance, Customer Experience, or a similar role
* The ability to analyse information and turn it into clear, actionable feedback
* Are passionate about helping people develop and delivering excellent customer service
* Feel comfortable working with colleagues and stakeholders at all levels
This is a great opportunity to make a real impact on both our customers and our colleagues.
Ability to support your business un...