About Star Refrigeration:\nStar Refrigeration is the UKâs largest independent industrial refrigeration engineering company, founded in 1970, working with customers from design to commissioning and maintenance, supported by a nationwide branch structure. The company is comprised of six business units and currently has around 450 employees throughout the group. We are an Investors in People Platinum accredited employer and recognise the important role our employees play in our success which is why they are at the heart of everything we do. We aim to support and encourage our employees to pursue their interests and provide development opportunities to ensure they have rewarding and fulfilling careers. \n\nAbout the role:\nWe are currently recruiting for an IT Support Engineer to join their growing team. Working in a fast-paced environment the successful candidate will provide excellent technical support to all colleagues across the business. The role will be based at their head office in Thornliebank, Glasgow. The successful candidate will report to the IT Infrastructure Lead and be responsible for supporting first line technical issues and identifying areas for continuous improvement. Alongside this, youâll be working with QA to complete your apprenticeship in Digital Technologies â IT Support SCQF 8. \n\nSalary: £18,564 per annum\n\nWorking hours: 39 hours per week, Monday to Thursday 8.30am to 5pm and Friday 8:30am â 4pm\n\nBenefits:\nâ¢\tAnnual leave: 35 days inclusive of bank holidays\nâ¢\tPension: 8% non-contributory pension with option to make additional voluntary contributions with company top up based on the level of AVCâs\nâ¢\tTwice yearly salary reviews with reference to RPI\nâ¢\tProfessional development: biannual reviews on development to encourage career growth\nâ¢\tPrivate medical insurance available after 6 months of employment with additional family option\nâ¢\tPermanent health insurance: generous long term illness cover equal to 50% of salary with continuation of company pension contributions\nâ¢\tLife assurance: 6 x annual salary\nâ¢\tEmployee assistance programme: 24/7 phoneline offering practical support and access to counsellors\nâ¢\tStar share ownership plan: option to become a company shareholder through pre-tax saving scheme\nâ¢\tCycle to work and electric vehicle leasing salary sacrifice schemes\nâ¢\tAnnual company profitability bonus\nâ¢\tEmployee milestone awards, including increased holiday entitlement\n\nFuture prospects:\n90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.\n â¢\t1st line IT support relating to technical issues involving Microsoftâs core business applications and operating systems\nâ¢\tInstallation work including PC, printers, switches and software deployments\nâ¢\tRespond to and triage incoming calls and emails\nâ¢\tClear documentation in the helpdesk system of all tasks carried out\nâ¢\tCommunication with users as required, keeping them informed of ticket progress and notifying them of impending changes or agreed outages\nâ¢\tWork closely with other team members to ensure effective communication\nâ¢\tEscalate helpdesk cases that require engineer level support\nâ¢\tUnderstand and adhere to service processes Who weâre looking for:\nWe are seeking a motivated individual who is well organised and able to manage a varied workload, working with multiple stakeholders.\n\nThe successful candidate will have excellent interpersonal and communication skills, excellent technical knowledge, a proactive hands-on approach to problem solving, plus the ability to prioritise and work well under pressure. Experience of working within a similar environment would be beneficial however, training will be provided.\n\nIf youâre passionate about tech, ready to take the next step of your IT career and join a company dedicated to developing you professionally then this could be the one for you, apply below!\n\nImportant information:\nThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.\n\nStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.\n\nOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8.\n\nIf you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!\n\nPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible.