AllSaints seeks a Floor Manager to support the brand leader and store manager in motivating the team and delivering an exceptional customer experience.
The Role
As a floor manager, you will support the brand leader and store team in delivering outstanding in‑store and online service. Your responsibilities include managing the store’s daily operations, coaching the stylist team, and handling first‑line customer enquiries through the online customer service system.
What Will I Be Doing?
* Spend the majority of the day on the shop floor, trading with stylist teams and ensuring smooth processes.
* Oversee and support stylists with first‑line customer queries via email, chat, and calls.
* Partner with the customer experience team to manage KPIs and SLAs for online support.
* Serve as an expert ambassador for AllSaints products, inspiring customers and team members.
* Maintain commercial focus by ensuring products are showcased following guidelines and best‑selling items are highlighted.
* Accountable for day‑to‑day store operations and team deployment.
* Collaborate with management to exceed store targets and KPIs.
* Proactively manage people matters, including return‑to‑work interviews and performance reviews.
* Create and implement floor plans and rotas independently.
What Skills Do I Need?
* Passion for fashion and ability to be a compelling brand ambassador.
* Tenacity and a strong winning mentality to set challenging targets.
* Deep store knowledge and proficiency with reporting technologies.
* Quick learning of new digital systems and processes.
* Honest, trustworthy, and dependable in line with brand values.
* Protective of brand, customers, and team welfare.
* Confident, hardworking leadership that inspires the team.
About the Location
The outlet store in Gloucester Quays is 2,500 sq‑ft, trading from 10:00 am to 7:00 pm (subject to seasonal change). The store is approximately a 15‑minute journey from Gloucester station.
Benefits
* Generous wardrobe allowance.
* Potential to earn more through the team commission scheme.
* Disability‑committed certified employer.
* Employee discount for family and friends.
* Up to 2 years service: 33 days (25 days + bank holidays).
* Over 2 years service: 36 days (28 days + bank holidays).
* Access to dental cash plan and free virtual GP appointments via Aviva.
* UNUM employee assistance helpline.
* Life assurance cover.
* Access to discounted gym membership and corporate discounts.
* Free, confidential wellbeing and lifestyle support with Retail Trust.
* Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause).
* Health days for physical or mental wellness.
* Dedicated mental health support from mental health first aiders.
* Eye care vouchers, season ticket loans, and more.
We recognise the importance and strength of diversity and are committed to providing equal opportunities to everyone in our employment and recruitment processes.
Even if you feel you don’t tick all the boxes, we would still like to hear from you. If you need any support or adjustments during your application, please let us know and we will be happy to help.
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