Rapid Personnel is a leading recruitment agency dedicated to providing innovative and tailored staffing solutions to FMCG and Supply Chain businesses. With a focus on delivering exceptional service and building strong client relationships, we empower businesses to achieve their goals through our expertise in Contingent Recruitment, Managed Service Provider, Recruitment Process Outsourcing and Business Consultancy. Our commitment to quality, integrity, and client satisfaction has solidified our position as a trusted partner for numerous businesses across the UK.
Responsible for driving client satisfaction and retention through exceptional relationship building and solution delivery. To have a strong understanding of client needs, a passion for delivering exceptional service, and the ability to lead and inspire. A skilled communicator, with a focus on building strong, long-lasting relationships with clients and internal teams. Key responsibilities include developing and implementing a client success strategy, leading and mentoring a high-performing team, identifying opportunities to improve client satisfaction, providing innovative solutions to client challenges, creating and reporting valuable data presentations, and seeking new opportunities for growth through various channels.
Responsibilities/Key Tasks
* Analyse opportunities within existing accounts to maximise business growth
* Seek and convert new growth opportunities through various channels (departmental, group partners, temp/perm, supply chain, specialisms etc.)
* Working closely with and lead the delivery team to ensure high levels of fulfilment are achieved
* Report generation and market data analysis
* To plan, create and present solution proposals to existing client base
* First point of contact for existing clients
* Planning for recruitment drives and uplifts with the Head of Resourcing
* Managing inbound and outbound calls and emails
* Support with overall delivery against requirements when needed
* Updating CRM system and completing associated admin duties
Requirements
* Previous experience in account management, preferably within a recruitment environment
* Driving licence and ability to travel within the UK when necessary - essential
* Certifications in Recruitment, HR or Sales - desirable
* Demonstrable experience of account growth/nurturing, negotiation, and new business wins
* Strong networking abilities
Preferred Skills
o Microsoft Office Systems (Excel and PowerPoint)
o Excellent communication skills (written and verbal)
o Organised and efficient
o Good attention to detail
o Very good time management
o Problem solving / using initiative
The role is predominantly based at our Head Office in Reading but will require regular travelling to client sites across the UK.
If you are interested in this opportunity, please click 'apply' and the team will be in touch to discuss further.
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