Below is a refined version of the job description for improved clarity, formatting, and focus:
Job Description
Who we’re looking for:
The ‘Zendesk Analytics Prototyping’ (ZAP) team seeks an experienced Staff Data Engineer to support our mission of accelerating CRM measurements and insights. This role focuses on building and maintaining robust, detailed datasets to enhance Zendesk’s support operations and promote a data-centric approach.
The successful candidate will partner with Software Development Engineers and Business Intelligence Engineers to develop high-quality data pipelines and manage our data lake. You will work in a collaborative environment, applying best practices across the software development lifecycle, and develop curated datasets using architectural and data modeling standards. The primary tools include Snowflake, dbt, Airflow, and Terraform.
What you’ll be doing:
* Collaborating with team members and stakeholders to understand requirements and design data models.
* Developing, automating, and maintaining scalable ELT pipelines for reliable business reporting.
* Designing and building data models using SQL and dbt.
* Implementing process improvements, automating manual tasks, and optimizing data delivery.
* Working with data and analytics experts to enhance data system functionality.
What you bring to the role:
Basic Qualifications:
* 8+ years of experience in data engineering, including building and maintaining data pipelines and ETL processes.
* Extensive SQL experience, especially in data modeling and analysis.
* Hands-on experience with dbt and knowledge of data modeling methodologies like Kimball and Inmon.
* Proficiency in programming languages such as Python, Go, Java, or Scala.
* Experience with cloud columnar databases (Google BigQuery, Amazon Redshift, Snowflake) and database query development.
* Understanding of data transformation processes, data structures, and workload management.
* Strong communication and collaboration skills.
* Proactive problem-solving skills and ability to thrive in ambiguous situations.
Preferred Qualifications:
* Experience with BigQuery, Snowflake, or similar cloud data warehouses.
* Knowledge of AI tools and techniques applicable to data analysis and transformation.
* Completed projects utilizing dbt.
* Understanding of Lean/6 Sigma principles and CRM analytics.
Our Data Stack:
* ELT: Snowflake, dbt, Airflow, Kafka
* BI: Tableau, Looker
Note: This role requires an EU work permit. The position is posted on 28.04.2025 and expires on 12.06.2025. The job reference is 7e4073be3fdc, with 17 views so far. We are committed to an inclusive work environment and offer flexible hybrid work arrangements.
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