Who are we looking for?
This is an exciting opportunity to join our team as a Senior Support Worker to make a positive impact on the lives of service users by co-ordinating the provision of direct housing related support and housing management services.
This will be achieved by working with area operation and central support teams and liaising with a range of external agencies and partners.
Key Responsibilities
•Act as a peripatetic senior operational lead working across services providing direct input and support on practice, performance, or quality matters.
•Co-ordinating and delivering service improvement plans for a service or group of services working in collaboration with the Quality team and Service Leads. Support in the co-ordination of service audits.
•Work with the Quality and Safeguarding Team on development and implementation of procedures and toolkits relating to working with service users who require higher levels of support.
•Be a safeguarding lead, advising teams on effective management of incidents, practice, and reporting. Liaise with relevant external agencies e.g. Local Authority, Social Services, Children’s teams etc.
•Act as an operational subject matter expert to input to policy and procedure reviews.
•Carry a small caseload of complex need service users.
•Be a senior operational representative for complex case reviews with external professionals.
•Represent services at external operational meetings related to service user assessments, reviews and referral assessment as required.
•Deputise for the Service Lead at external service or contract reviews as required.
•Deputise for Service Leads as required and line manage teams of support workers for temporary periods of time.
•Ensure teams are compliant with voids and arrears protocols and procedures and review performance data in conjunction with Service Leads intervening where there are areas of underperformance or non-compliance.
•Meet individual performance targets and contribute towards meeting team performance targets as required.
•Liaise with the Housing Management and Performance teams to monitor service performance and agree the implementation and reporting of any improvement actions.
•Be a lead Health and Safety and compliance role for the area in matters relating to gas certification; legionella, property standards and fire risk assessment completion and actions
What you can expect from us
•A dynamic and supportive team who delivers results for the people we support every day.
•The opportunity to work flexibly within the community as this role allows you to work from home in between property visits.
•A commitment to helping you learn and develop your career.
•Excellent benefits including a great annual leave entitlement, additional special leave, an occupational sick pay scheme which exceeds statutory requirements and cycle-to-work scheme.