Company Description Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Casual Security Agent (Part-Time). What is in it for you: · Wonderful company culture - our colleagues are at the heart of all that we do · Food & Beverage discount of 50% in our restaurants · Employee benefit card offering discounted rates in Accor worldwide for you and your family · Learning programs through our academies designed to sharpen your skills · Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 Job Description Reporting to the Director, Security & Loss Prevention, you are a Guardian and Protector in ensuring the safety and wellbeing of your fellow employees, guests and visitors. You are attentive, efficient and committed and will ensure your property remains a safe, enjoyable workplace and travel destination. Responsibilities and essential job functions include but are not limited to the following: · Consistently offer professional, friendly and engaging service · Patrol 665,000 sq. ft. citing insecurities and fire hazards · Ensure the overall safety and security of the hotel guests, Colleagues and hotel premises · Act as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistance · Ensure that any violations to law or hotel policy is investigated and reported · Respond to all emergency situations and provide First Aid and C.P.R. as required · Correct and report any fire hazards or health and safety hazards · Report and investigate occurrences of accidents, complaints, criminal activity, and crisis situations · Conduct regular floor patrols, cash counts and crowd control · Conduct departmental key control audits and maintain key control records · Maintain computer records of all actions in a Daily Activity Report · Assist guests regarding hotel facilities in an informative and helpful way · Follow department policies, procedures and service standards · Follow all safety policies · Other duties as assigned Qualifications · Previous experience in a Security role required · College/University certificate, previous security experience · Smart Serve certification required (updated if necessary) · Valid Ontario Security Guard License · High level of physical fitness · Bilingual in both official languages · Computer literate in Microsoft Window applications required · Certification in CPR First Aid required · University/College degree in a related discipline preferred · Must possess a professional presentation · Strong interpersonal and problem solving abilities · Highly responsible & reliable · Ability to work well under pressure in a fast paced environment · Ability to work cohesively with fellow colleagues as part of a team · Ability to focus attention on guest needs, remaining calm and courteous at all times Additional Information Physical Aspects of Position (included but not limited to): · Frequent sitting throughout shift · Occasional lifting and carrying up to 20 lbs · Occasional kneeling, pushing, pulling, lifting