The primary responsibility is to provide outstanding customer service to each customer and to deliver on service goals. Other responsibilities include, but are not limited to, maintaining the store environment, operations, assisting with opening and closing of the Boutique, and housekeeping duties. The Stylist will understand their individual sales and service goals.
Responsibilities and Tasks
1. Deliver exceptional customer service
2. Maximise sales performance and productivity
3. Build collaborative relationships with colleagues
4. Support the execution of in-store events
5. Maintain awareness of stock and inventory
6. Maintain high visual merchandising standards and work environment
7. Be aware of competitor activity and drive an omni-channel approach
8. Adhere to brand grooming guidelines
9. Maintain high standards of housekeeping
The ideal candidate will be warm, kind, friendly, and possess a 'can-do' attitude. They will have a passion for service and storytelling, be adaptable and versatile, and present a groomed, clean, and crisp image.
Key qualities include the ability to provide inspirational, authentic, and personalized customer service, and the ability to work retail hours including days, nights, weekends, and during special events in a fast-paced environment. Applicants must be able to provide proof of the right to live and work in the country if invited for an interview.
At Jo Malone London, your continued development is deeply invested in. You will become a fragrance connoisseur, awakening the senses and seeing the world in high definition. Our unique culture of kindness and creativity fosters a happy, supportive, and stimulating work environment where careers are built.
Our company brand reflects who we are—defining our corporate identity as The Estée Lauder Companies. We are individuals—bold, diverse, home to the most creative talent. We are inventors—pushing the boundaries of possibility for over 70 years. We are global citizens, committed to sustainable growth, innovation, and global citizenship. We aim to build on our reputation in the industry, articulating our brand values clearly across our portfolio. Together, WE ARE The Estée Lauder Companies.
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