Job Purpose:
To work within a dedicated team to provide excellent customer service to all new and
established members. To be knowledgeable about Colets, its offerings, its beginning and its
ethos.
To ensure that we continue to successfully source and recruit new members through innovative
campaigns whilst offering the very best level of service to our current membership base using our
CRM system.
To ensure that we continue to successfully retain all members through innovative campaigns
whilst offering the very best level of service to our current membership base using our CRM
system ensuring tasks are complete in conjunction with the Guest, Prospect and Member follow
up expectations.
To meet membership KPIs through teamwork and work alongside other departments to
ensure all staff are aware of our campaigns and goals.
At times, you may be asked to complete tasks that fall outside of the remit below that are
deemed fair and reasonable in line with your position at Colets.
Role and Responsibilities:
Members
- Always Provide excellent Customer Service
- To develop and implement campaigns to recruit new members
- Complete and follow up on membership tours. Assist in the new member follow-up seri...