As a Service Leader in our Farmshop
You will be responsible for leading shifts to ensure the team delivers the best service to our customers and maintains brand standards.
In this hands-on, customer-facing role, you’ll be competent to manage a high-volume environment with a positive, can-do approach. You will be passionate about our offer, champion our producers, and ensure through your knowledgeable colleagues that our customers receive the unique and delightful experience we are known for.
Your responsibilities will include:
* Effectively leading your shift, managing and supporting your colleagues, ensuring they are deployed in line with customer demand, and responding appropriately to any colleague or customer matters as required.
* Ensuring the team delivers excellent customer service and brand excellence.
* Ensuring all daily and weekly procedures are carried out and that company standards are maintained at all times.
* Supporting the training of new colleagues through their induction journey, refresher training, and any other relevant training.
We are looking for Service Leaders who can lead and motivate a team daily in a fast-moving environment. Great communication skills and a can-do attitude are essential, as well as the ability to deliver high standards of excellence. Experience of leading a team in a fast-paced, high-volume retail environment would be an advantage, although we are also interested in candidates with retail experience looking to step up to a Service Leader position.
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