Senior Manager / Head of Internal Communications – Hybrid. Based from our Hatfield office. Ocado Logistics is dedicated to delivering an outstanding customer experience for our partners through pioneering technology and rapid expansion.
In this role, you will own and transform our internal communications strategy, building on a strong foundation and driving high‑impact delivery across a diverse, dispersed workforce.
What You’ll Be Doing
* Own and deliver our internal communications strategy, aligned with business goals, cultural priorities, and colleague needs, using data to measure impact.
* Transform the way we communicate with a diverse, dispersed workforce – from drivers on the move to customer fulfilment teams to head office colleagues.
* Advise and influence senior leaders, guiding tone, message, and timing to ensure maximum impact.
* Optimise our communication channels (including intranet, Connect+, digital screens and more) to meet people where they are.
* Lead communications major change and transformation programmes, helping colleagues feel informed, involved and supported.
* Champion culture, engagement and inclusion, ensuring every voice feels seen and heard.
* Lead, grow and inspire your team of five, creating a centre of excellence for internal comms.
You’ll Bring
* Proven experience leading internal communications in a large, complex business – ideally with an operational and frontline workforce (logistics, retail or manufacturing, aviation, transport) or similar.
* Ability to balance strategic priorities with a hands‑on approach, confidently switching between shaping long‑term direction and delivering day‑to‑day operational outcomes.
* Strong strategic and creative skills – able to design and deliver communication plans that inform, inspire and drive change.
* Brilliant storytelling ability – with a sharp eye for simplifying complex topics.
* Experience advising senior leaders and managing business‑wide messaging.
* A deep understanding of multi‑channel communication and colleague segmentation.
* Team leadership experience, with a collaborative and empowering approach.
What You Can Expect To Receive In Return
* Flexible Work: 30 days of ‘work from anywhere’ policy.
* Wellbeing Support: dedicated apps and an Employee Assistance Programme.
* Generous Leave: 25 days, increasing to 27 after five years, with an option to buy more.
* Pension Plan: up to 7% employer contribution matching.
* Private Medical Cover: comprehensive private medical insurance.
* Family‑Friendly benefits: maternity, adoption, shared parental leave and paternity leave.
* Financial Aid: interest‑free train tickets and a Cycle to Work Scheme.
* Shuttle Services: free shuttle buses to and from work.
* Share Schemes: participation in share plans.
* Shopping Perks: 15% discount on Ocado.com and savings at popular retailers and restaurants.
* Financial Protection: Income Protection and Life Insurance.
We are committed to equality, diversity and inclusion and welcome applications from all suitably qualified candidates. We do not discriminate on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We are happy to discuss reasonable adjustments to support you through the recruitment process. We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. Whatever your background or story, you’ll find a home at Ocado Logistics.
#J-18808-Ljbffr