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Client:
Planet Pharma
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Job Views:
5
Posted:
12.05.2025
Expiry Date:
26.06.2025
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Job Description:
Are you an organized, customer-focused professional with a passion for delivering exceptional service? We are looking for a Customer Service & Order Processing Specialist to join our dynamic team in a hybrid role in Milton Keynes and support our customers through accurate order management and high-quality service delivery.
Key Responsibilities:
* Handle all incoming customer service queries and business enquiries with professionalism and efficiency
* Process customer orders accurately using SAP and other business systems
* Oversee the order process from receipt through to delivery and invoicing
* Manage customer returns, credits, and disputes in a timely and solution-focused manner
* Provide informed support about our products and services
* Maintain strong relationships with customers and third-party logistics partners
* Collaborate with internal teams, including Finance, Compliance, and Planning, to resolve issues swiftly
* Monitor and manage customer back orders in SAP
* Produce and manage daily, weekly, and monthly reports
* Raise and follow up on incident reports for non-conformances or delivery issues
* Support internal and external meetings and contribute to administrative projects
* Continuously seek improvements to internal systems and processes
* Ensure adherence to company policies, procedures, and quality standards
Requirements:
* Minimum of 2 years’ experience in a customer service and/or order processing role
* Strong decision-making and problem-solving skills
* Excellent attention to detail and accuracy in data entry and reporting
* Experience with SAP or similar ERP/CRM systems
* Proficient in Microsoft Excel and general computer literacy
* Ability to manage time, prioritize tasks, and handle routine duties with consistency
* Strong interpersonal and communication skills
* Proactive, analytical, and flexible mindset
* Self-motivated and eager to learn
* Team player with a positive, professional attitude
Please click ‘apply’ or contact David Rowland (Recruiter II) at Planet Pharma for more information:
Planet Pharma is an American parented Employment Business/Agency that provides global staffing services with its head-quarters in Chicago and our EMEA regional office located in Central London. We have invested significantly in creating a robust international platform that enables us to work compliantly in 30+ countries with a current network of 2500+ active contractors globally as well as a very strong permanent / direct hire recruitment offering.
Our specialist knowledge and close relationships with our clients and the wider industry really makes us unique in our field. Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs / Writing.
We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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