Job Description
Summary:This position involves a variety of functions within all aspects of the Sales, Administration function to support growth within the EMEA region. We aim to provide a high standard of customer service through prompt and accurate handling of enquiries & orders, whilst maintaining the commercial interests of the company.
Position Outcomes: To perform the job successfully, an individual must accomplish the following position objectives:
* Process incoming telephone, fax & email enquiries
* Process customer orders & simple quotation requests
* Providing customers with prompt and accurate information
* Proven track record of quotation conversions
* Maintain customer data in both our CRM & ERP system
* Provide excellent customer service, resulting in repeat business
Essential Duties and Responsibilities include the following. Other duties may be assigned.
1. Receives, processes, and verifies customer orders
2. Manage all incoming customer interactions via phone/email/Salesforce
3. Processing simple quotations, where the product has been stated ensuring all relevant information is included such as lead times, prices, alternative item, MOQs and conducting follow up to secure the order
4. L...