Description We have an incredible opportunity to join us here at Phoenix Group as a Head of Audit – Customer, Operations & OSPs to join our Group Internal Audit (GIA) team. Job Type: Permanent Location: This role could be based in either our Birmingham, Edinburgh or London office, with normally a minimum of 2 days a week working in an office and the rest working at home. Flexible Working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process. Closing Date: 24th July 2025, please note Interviews are planned to be held on the 4th and 5th August Salary and benefits: £140,000 - £157,000 plus an indicative bonus range of 30%-60%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more Who are we? We want to be the best place that any of our 6,600 colleagues have ever worked. We’re Phoenix Group, we’re a long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet. The Role As the Head of Audit – Customer, Operations & OSPs you will have the opportunity to make a real difference to Phoenix. This role is critical to the delivery of GIA’s assurance agenda, providing essential opinions, guidance and challenge to the business for the improvement of risk management, control and culture. We are a relatively small team covering a wide remit, which means huge opportunities for your learning and growth whilst being part of a truly collaborative, high performing and diverse team where people development is at the heart of what we do, and we want everyone to thrive and succeed. You will have the opportunity to make an immediate impact, establishing influential relationships with the team and key stakeholders, demonstrating your ability to generate trust, provide insight and adapt to gain buy in. You will be a key member of our leadership team and can expect the full support and guidance of the team, with access to a wide range of skills and experience for support across Group Internal Audit. Key accountabilities of this role include: - Effective leadership of one or more audit portfolios, delivering the Audit Plan to quality, time and budget. Leading a high performing and engaged team; identifying the strengths of the team and its members, designing and delivering coaching and effective performance management to enable all to reach their potential. Accountable for audit quality in relation to their portfolio, ensuring that methodology is followed and that work products are delivered consistently to a high standard. Accountable for developing and maintaining the Audit Universe and Plan for their audit portfolio / business area. Performing risk assessments as part of audit planning to ensure that the plan is risk-based and focused on the highest priorities of the business Accountable for managing all resource, including co-source, in an efficient and effective way which optimises the strengths and needs of the team. Accountable for building and maintaining effective senior stakeholder relationships, including attendance at relevant governance forums for their portfolio. Liaising with 1st and 2nd Line Risk and Compliance functions to ensure assurance activities are coordinated Developing an in-depth understanding of, and delivering strategic change. Role modelling Phoenix leadership behaviours and playing a pivotal role in functional leadership. Supporting the Chief Audit Officer in providing opinions to the Audit Committee on risk, control and culture. Leading the regulatory interface for their audit portfolio Providing strong leadership in the design and delivery of GIA’s continuous improvement, effectiveness and efficiency agenda, leveraging and engaging resource from across the function, wider Group and co-source where necessary; continually seeking ways to optimise the efficiency and effectiveness of GIA’s systems and methodology What are we looking for? The ideal candidate will be a strategic leader with a passion for fostering collaboration, proactively influencing positive change and driving excellence across all levels of the function and organisation. Previous Internal Audit Leadership experience, and experience of stakeholder management with senior business executives, is essential. A track record of building and leading high-performing Internal Audit teams. A thorough understanding of best practice Internal Audit delivery, including annual planning, audit execution, reporting and quality management. An Accounting (ACA / ACCA) or Chartered Internal Audit (CIIA) qualification is preferable, or equivalent experience. Excellent awareness of CIIA standards, regulations, and industry best practice combined with strong skills which optimise assurance coverage, promoting an integrated vision of assurance across the Group We want to hire the whole version of you We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best. Find out more about LifeAtPhoenix Guide for Candidates: thephoenixgroup.pagetiger.com/guideforcandidates Find or get answers from our colleagues: www.thephoenixgroup.com/careers/talk-to-us LI-HYBRID LI-GH1