The Body Shop
When Anita Roddick founded The Body Shop in 1976, she had a vision: business as a force for good. Over 40 years later, we're proud to be pioneering cruelty-free beauty every step of the way. We're the original ethical beauty brand, committed to empowering people and enriching our planet. Our activist roots remain a core part of our identity, from iconic window posters to vegetarian products and campaigns. We are not afraid to stand up and speak the truth, doing things a little differently.
The Body Shop is dedicated to generating positive economic, social, and environmental impact. We are fighting for our beliefs more than ever, breaking the mold naturally and seeking individuals unafraid to innovate.
Your role in a nutshell
To support the store management team in driving sales and profit by supervising and coaching customer consultants. In the absence of store management, demonstrate leadership by delivering exceptional customer experiences, ensuring adherence to company policies, and upholding the values and vision of The Body Shop.
More About The Role
Customer Experience
As a Team Leader, you will work independently with minimal supervision, handle customer concerns effectively, and provide feedback to management. You will support store layout, inventory management, and other operations, coaching Customer Consultants to meet service standards and representing The Body Shop's campaigns passionately.
Delivery
You will understand sales trends, use storytelling to enhance customer engagement, and manage change effectively. Operating multiple systems, meeting sales targets, and assisting in recruiting are key responsibilities. You will perform opening and closing procedures according to operational standards and maintain audit documentation. Strong relationship skills and confidence in coordinating between customers, team members, and management are essential.
Teamwork and People Management
Our people are central to our success. As a Team Leader, you should be supportive of change and new ideas, assist in training new staff, and attract and retain talent that reflects our brand values.
What We Look For
* Experience in customer service with a passion for beauty and retail
* Effective communication and operational skills
* Strong interpersonal skills for rapport building and solution provision
* A positive attitude and willingness to develop
* Ability to multitask, manage time, and work flexible hours
Talent Drivers
Collaborative Skills, Purpose, Personal Conduct, Leadership, Commerciality
#J-18808-Ljbffr